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What we do

Right now, our customers need us more than ever. They need our expertise, guidance and care. So whether it’s providing account advice or helping with everyday transactions, we give customers a reassuring, seamless experience every time.

Search Customer Service jobs

Example roles

  • Customer Service Advisor
  • Customer Specialist
  • Fraud Analyst

What we do

We help customers and clients to realise their financial goals and ambitions. And we do that by building strong, trusted relationships, using our deep understanding of Barclays’ products and markets to find opportunities that could be perfect for them.

Search Relationship Management jobs

Example roles

  • Relationship Support Manager
  • Private Banker
  • Wealth Manager

What we do

To help keep our business thriving, we rely on the Sales teams to connect clients with opportunities. It takes a perfect balance of excellent customer service skills and extensive knowledge of all Barclays’ different offerings.

Search Sales jobs

Example roles

  • Cash Sales Specialist
  • Business Development

What we do

Moving as one team to help customers worldwide

We solve problems and offer advice. We balance budgets and make big plans. We bring peace of mind and can-do attitudes. We seek out ways to redefine the meaning of excellent customer care. How? By moving as one team and adapting to changing times, making sure we’re there for our customers in the right way. And best of all, we call upon our worldwide community of people who never stop pushing themselves – and each other – to go above and beyond.

Find out more about how we're innovating at Barclays >

Becoming story makers

You'll find stories all over Barclays; the kind of stories that wouldn't be possible without our Customer Service teams. Because we don't just listen to customers' dreams and ambitions. We make them happen. We hear 'one day' and ask 'why not today?'. But we're also here for the everyday moments too – helping customers with things we can take care of in a flash. Whatever the story, we bring the same passion and warmth, every day.

Locations

A world of technology and innovation

As you might expect from a global organisation like Barclays, we can be found in many of the world’s most significant locations. And as you might expect from a business focused on our technological future, these are places where you can find the very best tech talent, all working on the innovations that will redefine the future of finance.

Click location for more details.

London

Our London hub in Canary Wharf is home to over 2,000 colleagues. It’s a hugely diverse workforce of specialist teams comprised of the world’s best financial and tech talent, a place where you can explore the many functions and opportunities of a global financial leader. Here, you’ll get more from your career by collaborating with other talented tech thought-leaders on game-changing innovations that are redefining the future of finance.

Barclays' technology in London video See available roles in London.

London

Our London hub in Canary Wharf is home to over 2,000 colleagues. It’s a hugely diverse workforce of specialist teams comprised of the world’s best financial and tech talent, a place where you can explore the many functions and opportunities of a global financial leader. Here, you’ll get more from your career by collaborating with other talented tech thought-leaders on game-changing innovations that are redefining the future of finance.

Barclays' technology in London video See available roles in London.

Radbroke & Liverpool

In the North West we have roles open for Customer Service roles in our Radbroke and Liverpool offices. Radbroke is home to over 5,000 people in one of the UK’s largest tech workspaces: a 64-acre, university-style campus of world-class facilities. Our Barclays Wavertree Liverpool office is another strategic site, which is a vitally important home to all Barclays and Barclaycard services. Both offer great opportunities as both campuses offer a culture that encourages people to stay and progress their careers, and places of work that continually attracts the best new talent.

See available roles in Radbroke & Liverpool.

Newcastle & Sunderland

In the North East, we have opportunities in two of our key locations: Sunderland and Newcastle. Located in the Newcastle Quayside is our Newcastle office, where our diverse workforces offers an extensive range of services from PLCs to Risk; from personal banking to customer service. Our Sunderland Contact Centre is based at Doxford International. This is home to a diverse variety of business functions including Moment Banking, Fraud Experts, Business Banking and Mortgages to name just a few.

See available roles in Newcastle & Sunderland.

Hamilton

Barclays Hamilton is located at the centre of the Cincinnati-Dayton-Oxford triangle. Colleagues support the US Consumer Bank in a variety of Customer servicing telephony and non-voice functions including: Customer Care, Fraud and Barclays Financial Assistance. Non-telephony functions such as Colleague Experience and Ops Rigor also have a presence in Hamilton.

See available roles in Hamilton.

Wilmington

Wilmington, the largest city in Delaware just south of Philadelphia, is the home of Barclays US Consumer Bank and customer service teams that support Barclays Financial Assistance, Fraud and Collections. With about 1,500 employees in Wilmington and more than 3,000 nationwide, our US Consumer Bank is a leading co-branded credit card issuer and financial services partner that creates highly customized programs to drive customer loyalty and engagement for some of the most successful travel, entertainment, retail and affinity institutions in the US.

See available roles in Wilmington.

Henderson

Barclays Henderson is the largest Operations centre for our US Consumer Bank (USCB), located just miles from Las Vegas, NV. Colleagues at the state-of-the-art, 100,000-square-foot campus support the USCB in a variety of Customer Servicing telephony and non-voice functions including: Customer Care, Credit, Fraud and Barclays Financial Assistance. We also house many support teams including: Data & Analytics, Technology, Anti-Money Laundering, Customer Experience and other key functions.

See available roles in Henderson.

Radbroke, Knutsford & Manchester

The North West is very important to us. We have multiple offices in Manchester and our campus in Radbroke – our state-of-the-art technology hub – is one of the UK’s largest centres for information security. Here, over 5000 people conceive of, design and develop the innovative technological solutions that protect our customers and lead the world in digital banking.

Learn more about Barclays North West. See available roles in the North West.

Scotland

Barclays is a true Scottish success story, a global strategic hub bringing together the best of Barclays’ talent, functions and technology in a supportive and caring community. Our operations range from Wealth to Risk; from personal banking to customer service; from Fraud to technical innovations. Significant growth and the investment we are receiving reflects our importance in the Barclays world.

Learn more about Barclays Scotland See available roles in Scotland.

Northampton

Barclays Northampton Campus is the vitally important home to Barclaycard and all Barclays card and payment services. It’s also a strategic centre of excellence for Barclays globally. Our culture of innovation has led to many ‘firsts’ including Barclaycard; the first chip and pin in 2003; contactless payments in 2007; the first mobile payment device in 2011; and we’re making huge advancements in machine learning and AI right now.

Learn more about Barclays Northampton See available roles in Northampton.

Whippany, New Jersey

Barclays Whippany is our first purpose-built Campus in the US: a technology-led, state-of-the-art workplace of the future, home to the Tech, Cyber Security and Payments command centres that are key to our US and global strategy. We are developing automation, machine learning, AI and cloud computing technology in a wireless and flexible environment designed to be a place where the best people can do great work.

Learn more about Barclays Whippany See available roles in Whippany.

New York, New York

Times Square, New York is home to Barclays’ US headquarters, and the Americas hub for our Corporate and Investment Bank (CIB). Here, over 4,500 colleagues come together in front office and infrastructure roles to support our CIB clients. It’s a community of dedicated professionals creating opportunities and solving challenges for some of the world’s top companies, from start-ups to industry leaders, and our trading floors buzz with the energy of one of the world's largest investment banks.

See available roles in New York.

Wilmington, Delaware

Wilmington is where you’ll find Barclays US Consumer Bank, an exciting, diverse and fast-paced home to over 1500 technically excellent colleagues. We have a real desire and enthusiasm to connect with our Barclays colleagues across the USA to develop the disruptive technologies that will continue to make the bank stand out in the banking and payments market.

See available roles in Wilmington.

Pune

Barclays Pune is a huge campus, the largest single location outside of Barclays’ global headquarters in London. It’s a state-of-the-art technology hub, and home to nearly half of our Indian workforce. Home to 9000 colleagues across Operations, Technology and Functions, our aim is to build game-changing technology that supports businesses and functions across the globe, offering the highest quality service to our clients and customers.

Watch Barclays technology in Pune video See available roles in Pune.

Chennai

Chennai is one of our key strategic locations. It is home to over 5000 talented and passionate Barclays colleagues across Finance and HR functions through to Operations and Technology ensuring the bank’s technology and infrastructure runs smoothly. Our office is well-equipped with state-of-the-art technology and is designed to provide a vibrant, collaborative and unique working environment for our colleagues.

Learn more about Barclays India See available roles in India.

Noida

Opened in 2008, Noida was our first strategic site of significant scale in India and since then has continued to grow considerably. With our growth, we have increased the capability of the site and the diversity of thought and backgrounds of our colleagues. Co-location of our teams enables us to better collaborate and innovate, delivering best-in-class solutions across Voice, Data, Business Operations, and Functions.

Learn more about Barclays Noida See available roles in Noida.

Singapore

Our Singapore office is in the heart of the city’s central business district. Home to over 900 colleagues, it focuses on Barclays’ business operations and includes a state-of-the-art trading floor. As an integral part of Barclays’ global operations, there is immense scope in our work; we are all united by our passion for excellence and our drive to innovate.

See available roles in Singapore.

Prague

Barclays Prague is home to some of the most talented tech developers in the world. It’s a place where great minds come together and make remarkable innovations, and where developers re-write the past, protect the present and anticipate the future. Our tech team is admired and respected by colleagues in Barclays tech across the globe.

Learn more about Barclays Prague See available roles in Prague.
  • UK
  • Liverpool, North west
  • Sunderland, North east
  • Northampton, Midlands
  • Newcastle, North East
  • Radbroke
  • Americas
  • Hamilton, Ohio
  • Henderson, Nevada
  • Wilmington, Delaware

Diversity and community in Customer Service

It’s simple: at Barclays, you’ll be part of a connected, values-driven community. One where people are empowered to build their skills, confidence and knowledge; to drive their own development. After all, it’s in our very nature to help others, so we’ll always make sure our people have everything they need to flourish.

We also recognise and celebrate the individual experience people bring, and we genuinely welcome all backgrounds, perspectives and ideas. This is a place where everyone can belong, and we make sure all voices are heard – especially when it comes to growing as people and professionals.

Our culture

Personalised progression

Want a career where you’re in the driving seat? Look no further. We listen to your ambitions and make sure you’re able progress at a pace that suits you. So expect tailored training and development, with no end of support.

Barclays People

Customers naturally warm to our people. And you can see why: our Customer Service teams are empathetic, open and honest. They care about doing good, and doing more, for customers and colleagues alike.