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Be a story maker.

Customer obsession is right at the heart of Barclays. But if there’s one team where this really stands out, it’s Customer Service. We get to know our customers: we hear their stories, ambitions and ideas – and then we support them to make them a reality. We’re there for people however and whenever they need us, in a way that feels personal. And we’ll always go above and beyond for our customers, whatever life brings.

See available roles

Job areas

  • Customer Service
  • Relationship Management
  • Sales
Customer Service

What we do
Right now, our customers need us more than ever. They need our expertise, guidance and care. So whether it’s providing account advice or helping with everyday transactions, we give customers a reassuring, seamless experience every time.

Example roles
• Customer Care
• Specialist Customer Care
• Customer Service Advisor
• Customer Care Team Lead
• Personal Banker
• Client Service Executive

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Relationship Management

What we do
We help customers and clients to realise their financial goals and ambitions. And we do that by building strong, trusted relationships, using our deep understanding of Barclays’ products and markets to find opportunities that could be perfect for them.

Example roles
• Relationship Support Manager
• Private Banker
• Wealth Manager

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Sales

What we do
To help keep our business thriving, we rely on the Sales teams to connect clients with opportunities. It takes a perfect balance of excellent customer service skills and extensive knowledge of all Barclays’ different offerings.

Example roles
• Cash Sales Specialist
• Business Development

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What we do

Moving as one team to help customers worldwide

We solve problems and offer advice. We balance budgets and make big plans. We bring peace of mind and can-do attitudes. We seek out ways to redefine the meaning of excellent customer care. How? By moving as one team and adapting to changing times, making sure we’re there for our customers in the right way. And best of all, we call upon our worldwide community of people who never stop pushing themselves – and each other – to go above and beyond.

Becoming story makers

You’ll find stories all over Barclays; the kind of stories that wouldn’t be possible without our Customer Service teams. Because we don’t just listen to customers’ dreams and ambitions. We make them happen. We hear ‘one day’ and ask ‘why not today?’. But we’re also here for the everyday moments too – helping customers with things we can take care of in a flash. Whatever the story, we bring the same passion and warmth, every day.

Find out more about how we're innovating at Barclays >

  • UK
  • UK Branches
  • Coventry
  • Glasgow
  • Jersey
  • Liverpool
  • Manchester
  • Northwich
  • Stockton
  • Sunderland
  • Americas
  • Henderson, Nevada
  • Wilmington, Delaware
  • Asia Pacific
  • Mumbai
  • Noida

Our locations

A world of opportunities

To go further for our millions of customers, we rely on a network of talented colleagues around the globe. It’s why you’ll find Barclays offices worldwide, full of people who are in control of their own development journey. Take a look at where you could be based in one of our Customer Service teams. Simply click on each location to learn more.

UK Branches

Many of our 24 million UK customers feel it’s vital to be close to a branch they can visit for both day-to-day transactions and specialist financial advice. And we believe it’s our colleagues’ extraordinary customer service that keeps them coming back. Because from the moment customers step through our doors, we’re on hand to help – using technology to create the swiftest, smoothest experience for them.

UK Branch Finder

Coventry

You’ll find many different teams based in Westwood Business Park, with colleagues ranging from fraud analysts to complaint agents to specialist dispute advisors. It’s just outside of Coventry city centre and has plenty of public transport links. Not only that, you’ve got some excellent facilities nearby: it’s within walking distance of a nursery, subsidised gym and a variety of shops and restaurants.

See available roles in Coventry.

Glasgow

We’ve been in Scotland for 250 years, and our modern Tay House contact centre is nestled right in Glasgow’s city centre. The area is humming with activity – you’re only a short stroll from plenty of shops and places to eat. Plus, thanks to our location, there are all kinds of handy transport links to choose from.

See available roles in Glasgow.

Jersey

Jersey has played a key role in our operations for nearly 100 years, and we’re dedicated to keeping it that way. Our Jersey contact centre offers many different roles, all of them essential to providing a quality service to Jersey businesses. You could help take care of everyday banking transactions, or become a technical expert supporting our customer-facing team.

See available roles in Jersey.

Liverpool

Our Liverpool contact centre is a bustling, vibrant place to be. There’s a real focus on giving back to the local community – so you’ll often find charity and social events being organised. On-site, we’ve got a restaurant, coffee lounge and decked garden areas to enjoy in the summer. You’ll also find lots of different teams here, from Customer Relations to Lending Specialists.

See available roles in Liverpool.

Manchester

Manchester is one of the most exciting cities to live and work in the UK. It’s buzzing and energetic, with a thriving cultural life and unique identity. It’s also a place where every function of the Barclays organisation is represented, and is one of the biggest communities of Barclays colleagues in the UK (over 1500) outside of Canary Wharf in London.

See available roles in Manchester.

Northwich

We have around 1,200 team members based in Northwich. We’re dedicated to bringing a customer-focused approach to every call and raising the bar in our own individual way. From customer service advisors to business relationship managers, everyone here has the same goal in mind: to always do more for our millions of customers and clients.

See available roles in Northwich.

Stockton

Situated in Teesdale Business Park, Barclaycard House is right by the River Tees with easy access to the Tees Valley line and Stockton town centre.

See available roles in Stockton.

Sunderland

Welcome to our flagship contact centre site, Doxford Park. Over 1,700 colleagues work here, all enjoying excellent on-site facilities and transport links. Here we specialise in Outbound, Premier Banking, Central Telephony, Lending Specialists and Barclays Business Telephony.

See available roles in Sunderland.

Henderson, Nevada

This is where great minds meet to build careers full of scope, variety and reward. Colleagues based in our Henderson contact centre help us to find banking solutions to today’s demands – and answer tomorrow’s biggest questions. It’s how, together, we’re redefining the meaning of excellent customer support in finance.

See available roles in Henderson, Nevada.

Wilmington, Delaware

Wilmington is the largest city in Delaware, known for its tax-free shopping and being the Corporate Capital of America. It’s also where you’ll find Barclays US Consumer Bank, an exciting, diverse and fast-paced place to work with more than 10m customers in the US. You’ll be joining a team obsessed with customer care – who are dedicated to making lives easier.

See available roles in Wilmington, Delaware.

Mumbai

Barclays in India delivers operational excellence, game-changing innovation and outstanding customer experience. Our Mumbai office is a huge part of that, and the super-charged atmosphere here pushes colleagues to solve problems and create opportunities for countless people. There are also excellent facilities that prioritise your health and wellbeing, and give you what you need to make the most of your working day.

See available roles in Mumbai.

Noida

Opened in 2008, Noida was our first strategic site of significant scale in India and since then has continued to grow considerably. With our growth, we’ve increased the capability of the site and the diversity of thought and backgrounds of our colleagues. Now, we’re home to 5,000 colleagues.

See available roles in Noida.

Diversity and community in Customer Service

It’s simple: at Barclays, you’ll be part of a connected, values-driven community. One where people are empowered to build their skills, confidence and knowledge; to drive their own development. After all, it’s in our very nature to help others, so we’ll always make sure our people have everything they need to flourish.

We also recognise and celebrate the individual experience people bring, and we genuinely welcome all backgrounds, perspectives and ideas. This is a place where everyone can belong, and we make sure all voices are heard – especially when it comes to growing as people and professionals.

Our culture

Personalised progression

Want a career where you’re in the driving seat? Look no further. We listen to your ambitions and make sure you’re able progress at a pace that suits you. So expect tailored training and development, with no end of support.

Barclays People

Customers naturally warm to our people. And you can see why: our Customer Service teams are empathetic, open and honest. They care about doing good, and doing more, for customers and colleagues alike.