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Customer Service Advisor

Douglas, IM

Customer Service Overview

Our customer service colleagues are at the forefront of our obsession with customers - and right now our customers need us more than ever. They need colleagues who are understanding, committed, and take ownership of their development. Because when our colleagues are learning, they can adapt to our customers changing needs and support them when they need us the most - from life's little moments to the big ones.

Key information

Date live Jan. 18, 2023

Business Area COO & Functions

Area of Expertise Operations

Contract Permanent

Reference Code 00280893

Job description

Job:              Customer Service Advisor 
Location:     Isle of Man
Salary:         £24,300 per annum + Excellent Benefits 

As a Barclays Customer Service Advisor, you will act as the first point of contact for our International/Offshore clients your role will be to provide a confident, professional and knowledgeable manner at all times to ensure their needs are met. You'll also be liaising with both internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs successfully.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Due to Isle of Man government legislation, you will need to reside or relocate to the Isle of Man to be eligible to be considered for this role.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

What will you be doing?
• Proactively educate customers to have confidence in using alternative channels of their choice, at times to suit them
• Exceeding customer expectations and being empowered to deal with customer requests at first point of contact
• Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives on a daily, weekly and monthly basis
• Acting with honesty and integrity and working with colleagues to create a respectful and motivating environment to attract, inspire and develop colleagues
• Personally looking after your own well-being in the workplace and that of your close colleagues, to contribute towards a culture of care
• Actively participating in citizenship activity that contributes to the wider SkyBranch Premier Community in which you work  

What we’re looking for:
• Previous customer service skills and experience
• Good communicator and ability to form professional relationships
• Ability to effectively plan and organise
• Effective decision making

Skills that will help you in the role:
• Previous knowledge/experience within Financial Services would be beneficial 
• Computer literate and have proficient keyboard skills

Where will you be working?
You will be based in one of our two offices situated in the heart of Douglas, Isle of Man, where you are within 5 minutes’ walk of the shops and harbour.  Barclays holds its values at the forefront of everything we do with a firm emphasis on our colleague population and the community we live in.  We are a fast paced, future focused organisation with opportunities for development and mobility across Barclays Group.








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What you get in return

However high you rise at Barclays, we believe all our employees should receive a competitive package of core benefits flexible to you and your family’s needs. At Barclays, you’ll support our customers and clients, and we’ll support you with rewards that will genuinely make a difference.

Competitive holiday allowance

Competitive pay

Life assurance

Income protection

Private medical care

Flexible working

Pension contribution

Voluntary benefits

Is this role right for you?

Deciding on your next career step is a big decision, why not take our quiz to find out if this opportunity is right for you?

Take our quiz

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

We exist to provide responsible finance to people and business – but also a whole lot more.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

So I'd say expect the unexpected - it's brilliant and every day is different. You need to be adaptable and resilient.

Cass Bailey

Customer Care Team Lead, Sunderland Contact Centre

We believe in taking ownership, it's a big piece of our community - there's always opportunity to champion initiatives or projects when they come up. If you can see a need for something, if you've picked up on something that could be changed, revolutionise the way we do something, or make it more efficient, everyone's really open to those ideas.

Nicola Ingram

Customer Care, Sunderland Contact Centre

If I'm starting a conversation with a customer, in an ideal world, I'll finish it - whether that's a complaint, an application, or trying to help them change their details online, we'll be there from start to finish.

Nicola Ingram

Customer Care, Sunderland Contact Centre

More about working at Barclays

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