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Date live: Mar. 16, 2023
Business Area: Barclays International
Area of Expertise: Operations
Reference Code: 90366806
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As a Barclays Moment Banker, you will deliver an expert, quality driven service to our clients.
You will be using your knowledge and skills to provide a first-class experience for all our clients, through engaging in conversations and active listening, as well as actively involving the right specialist at the right time to work as one team for the customer and to help them achieve their ambitions.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Achieving set personal and departmental targets for sales, productivity, quality, and accuracy
• Delivering an exceptional level of service to all our clients by having a deep understanding of their needs and developing continuous service improvements
• Undertaking required servicing, sales, and transactional processing in accordance with set procedures, using various systems including Fullserve, BOOST and MiClient
• Owning and managing customer complaints
• Working closely with the team leader and other team members to work as one team to deliver exceptional performance
• Supporting and sharing best practice, knowledge, and experience with other team members
• Developing knowledge of products and services, understanding our customer proposition across all channels, and keeping up to date with our competitor offerings
What we’re looking for:
• Experience and understanding of operating in a customer-facing role where service is paramount
• Proven ability to meet performance standards
• Significant Experience and understanding within pre-defined authority levels and guidance, using help and tools where necessary to produce accurate results
Skills that will help you in the role:
• Ability to proactively share ideas, recommend process improvements and best practice
• Excellent ability to maximise your time, working proactively to help deliver on customer ambitions
Where will you be working?
You will be based in one of our two offices situated in the heart of Douglas, Isle of Man, where you are within 5 minutes’ walk of the shops and harbour. Barclays holds its values at the forefront of everything we do with a firm emphasis on our colleague population and the community we live in. We are a fast paced, future focused organization with opportunities for development and mobility across Barclays Group.
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Respect: We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity: We operate with honesty, transparency and fairness in all we do.
Service: We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence: We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship: We prize sustainability, and are passionate about leaving things better than we found them.
Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.
This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.
We exist to provide responsible finance to people and business – but also a whole lot more.
We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.
We discover our full potential through our desire to Empower, Challenge and Drive each other.