Moment Banker

Moment Banker
Douglas

As a Barclays Moment Banker, you will deliver an expert, quality driven service to our clients. 
You will be using your knowledge and skills to provide a first-class experience for all our clients, through engaging in conversations and active listening, as well as actively involving the right specialist at the right time to work as one team for the customer and to help them achieve their ambitions.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted. 
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
•    Achieving set personal and departmental targets for sales, productivity, quality, and accuracy 
•    Delivering an exceptional level of service to all our clients by having a deep understanding of their needs and developing continuous service improvements
•    Undertaking required servicing, sales, and transactional processing in accordance with set procedures, using various systems including Fullserve, BOOST and MiClient  
•    Owning and managing customer complaints
•    Working closely with the team leader and other team members to work as one team to deliver exceptional performance
•    Supporting and sharing best practice, knowledge, and experience with other team members
•    Developing knowledge of products and services, understanding our customer proposition across all channels, and keeping up to date with our competitor offerings

What we’re looking for:
•    Experience and understanding of operating in a customer-facing role where service is paramount
•    Proven ability to meet performance standards
•    Significant Experience and understanding within pre-defined authority levels and guidance, using help and tools where necessary to produce accurate results

Skills that will help you in the role:
•    Ability to proactively share ideas, recommend process improvements and best practice
•    Excellent ability to maximise your time, working proactively to help deliver on customer ambitions

Where will you be working?
You will be based in one of our two offices situated in the heart of Douglas, Isle of Man, where you are within 5 minutes’ walk of the shops and harbour.  Barclays holds its values at the forefront of everything we do with a firm emphasis on our colleague population and the community we live in.  We are a fast paced, future focused organization with opportunities for development and mobility across Barclays Group.

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