Business Support Team Analyst

Overall purpose of role

Business Support Executives will deliver exceptional Business Support and service to the Front Office Population, Private Bankers, Private Banking Executives, Investments Advisors and Wealth Advisory partners.  Working closely with Operations, Technology, CRES, Finance, and any Infrastructure partners as well as all third parties and suppliers, Business Support Executives will provide leadership in their area of expertise, to an efficient and energised team. The ideal Business Support Executives will be real self-starters with energy and creative thinking.

The role holder will be mainly but not exclusively supporting Bankers and PBEs with payments, new joiners, desk moves, travel and expenses. They will also contribute to a number of ad hoc Business Management projects. They will ensure that all tasks are completed in accordance with all Barclay’s policies and procedures. The role holder will work in conjunction with key internal stakeholders in Geneva and other Barclays locations to ensure that all deadlines are met.

Key Accountabilities

5. Front office population
5. Barclays Clients (passport certifications)
5. IPB leadership team, Business Management and COO team
5. Infrastructure partners
5. Business project steering groups & Management Committees

                     Business Support Core accountabilities

5. Travel arrangements (including visas, all travel approvals, comply with cross border and fly in policies)
5. Corporate expenses processing (including full compliance approvals, invoices etc)
5. Credit card payments processing
5. Visa letters for employee s’ travels when necessary
5. Management of Gift and Entertainment master file
5. Preparation of audit letters (for clients)
5. New joiners IT systems setup (request for applications)
5. Business cards requests (for employees)
5. Corporate Credit Cards requests and cancellations (for employees)
5. Creation of vendors in the AIP system
5. Payments processing
5. Process the account closures
5. Preparation of reference letters (for clients)
5. Responsible for local procedure annual review and refresh

          Service Improvement Plans

Each Business Support Executive will contribute to the vision, priorities and planning for the future of the business. Being on top of all online technology projects for the Bank, you will be able to identify opportunities for service improvement and own / drive Service Improvement Plans /. You will be capable of capturing and interpreting feedback from Clients and Bankers in order to use all relevant information and manage the delivery of major improvement initiatives. 

Risk Management

Work closely with Bankers, Legal and Risk teams to ensure adherence to all internal and International Banking policies and regulatory requirements. Adheres to all such standards, both legal and regulatory to avoid exposing the business to undue risk (This includes the Bank’s guidelines on Customer Acceptance, Data Protection Act, Cross Border Policy, Anti Money Laundering, Know Your Customer, Financial Crimes, Prohibitions and Sanctions).

Role requirements

Professional/technical experience

5. Non regulatory role
5. Strong PC skills (Word, Excel, Power point)
5. Understanding of Wealth organisation – key service providers / teams
5. Ability to build effective cross functional relationships
5. An excellent understanding of the Private Bank’s operational processes, procedures, tools and practices
5. Communication skills: writing and presentation skills which create clear messages
5. Problem solving skills
5. Avaloq Knowledge –  desirable

Academic and professional qualifications

Project Management skills are essential

Ability to write good copy in a house style essential.  The candidate will be educated to degree level or above

Previous banking experience at senior support level

Personal attributes

5.  Exceptional communications / relationship skills – spoken, written and in person
5.  Ability to multi-task, plan and organise work, establish priorities
5.  Ability to adapt quickly with a real can do attitude
5.  Comfortable in interacting with Bankers and Management
5.  The ability to foresee and solve problems using a rational approach / strong ownership of problems
5. Positive, self-motivated and team player

Language skills

5. English – compulsory
5. French – desirable

Risk and Control Objective  

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Purpose and Values

Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it.

Our Purpose is to create opportunities for people to rise- customers, clients, colleagues and society. Put simply this is the answer to the question ‘What is Barclays for?’ and it should guide our every action as employees.

Respect

We respect and value those we work with, and the contribution that they make.

Integrity

We act fairly, ethically and openly in all we do.

Service

We put our clients and customers at the centre of what we do.

Excellence

We use our energy, skills and resources to deliver the best, sustainable results.

Stewardship

We are passionate about leaving things better than we found