- About Us
- Business Areas
- Early Careers
You have not viewed any jobs yet.
Date live: May. 17, 2023
Business Area: COO & Functions
Area of Expertise: Relationship Management / Sales
Reference Code: 90358873
Take a look at the map to see what’s nearby. Train stations & bus stops, gyms, restaurants and more.Explore location
Barclays moves, lends, invests and protects money for customers and clients worldwide. With over 300 years of history and expertise in banking, we operate in over 50 countries and employ over 140,000 people. We provide clients with loans, financing, risk management, strategic advice and transactional payments support corporate clients to achieve growth and job creation in the real economy, governments to deliver their stability and growth plans, and institutions to meet the long-term investment needs of their clients.
About Private Bank
As a leading global wealth and investment manager, Barclays provides international and private banking, wealth planning, trust and fiduciary services, investment management, brokerage services and research to private and intermediary clients across the world. Additionally, our clients benefit from access to the breadth of personal, corporate and investment banking expertise across Barclays, one of the largest financial services groups in the world.
Our mission is to set a new standard in wealth management by understanding our clients better than anyone else. In pursuit of this objective, we hire and develop only the best people in the industry. We look for talented, tenacious individuals who seek opportunities for self-improvement and career progression. Our long-term agenda can only be achieved through close collaboration and a shared sense of respect, integrity and excellence.
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager.
About the Onboarding Specialist Business Partner
The Onboarding Business Partner is located in Dubai, reporting into the Chief Operating Office. The Onboarding Business Partner is responsible for onboarding of new clients, providing an excellent client experience whilst also ensuring that Barclays meets its obligations regarding Know Your Customer and other relevant external regulations and internal policies.
We are an equal opportunity employer and we are opposed to discrimination on any grounds
Overall purpose of role
The role holder will:-
The role provides both an onboarding advisory and control function that is key to the success of the business unit by ensuring that key policy and regulatory requirements are met while facilitating an excellent client experience.
(1) 40%– Risk & Governance
The role holder will ensure an acceptable standard of Onboarding cases are submitted to relevant booking centres. They will need to understand multi-layered and complex cases (including PEP & Special Focus clients), as well as be able to interpret complex regulation and legislation and apply this knowledge to each onboarding. The principle that we will not do business we do not understand must be applied. Responsibility must be taken to ensure the accuracy and completeness of all data that they encounter and that no substantive data integrity issues are found. They will drive consistency by ensuring policies and procedures are being applied consistently across all centres. The role holder will ensure that referrals are made to the Risk & Financial Crime teams whenever necessary.
(2) 40% Client Interaction
The role holder will engage with clients to understand their background and assist the Private Banker in the completion of Source of Wealth documentation. The role holder will be the primary point of contact for all new onboarding queries and referrals. They will ensure that interaction with clients is a positive experience and that client expectations are managed and met at all times. Quality measures must be met ⁄ exceeded to evidence contribution to the end to end processing of onboarding within agreed service levels. They will provide guidance and coaching to clients in order to support the client experience.
(3) 20% Process/ Journey/ Personal Improvement
The successful candidate will work closely with the Head Business Delivery to identify training gaps, process improvement and implement and maintain training and development plans on the back of this. The suitable role holder will be trained and proficient in the use of our various Onboarding systems and will ensure continuous learning and development is undertaken proactively throughout the year. They will use all opportunities to raise levels of awareness and competence of Client Due Diligence requirements for themselves and across the wider Front Office Team. Act as subject matter expert to improve the skills, knowledge and capabilities of the Private Bank Team.
Stakeholder Management and Leadership
The successful individual will be aware of how to tailor their approach to the needs of different situations. These situations will range from formal meetings with colleagues, clients or management, to less formal one-to-one coaching where you still require a high degree of influencing ability and confidence. The candidate will possess good interpersonal and communication skills and have an ability to develop trust and co-operation to gain information and get other people to want to give their support. They will be responsible for using their skills to adapt to different and challenging situations that arise in their day to day operations when dealing with both external Senior Directors/Executives and internal Senior Managers
The role holder may assume some of the responsibilities of the Management and drive excellence in the team to achieve agreed SLA’s and standards.
Risk and Control Objective
The role holder will ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. The right candidate will have experience in Customer Due Diligence/KYC procedures and must have an awareness of Financial Crime policy and procedures and be familiar with cross border activities which impact account opening regulations. The preferred candidate will be responsible for driving the end to end processing of all new client onboarding and account applications within appropriate service levels. A detailed knowledge of the regulatory requirements covering money laundering and criminal activity is essential.
Purpose and Values
Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it.
Our Purpose is helping people achieve their ambitions in the right way. Put simply this is the answer to the question ‘What is Barclays for?’ and it should guide our every action as employees.
We respect and value those we work with, and the contribution that they make.
We act fairly, ethically and openly in all we do.
We put our clients and customers at the centre of what we do.
We use our energy, skills and resources to deliver the best, sustainable results.
We are passionate about leaving things better than we found them.
We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.
While the application process depends on the role, there are some constant steps, which are;
Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps
We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please let us know as part of your application.
Find out more information here.
Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.
This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.
We exist to provide responsible finance to people and business – but also a whole lot more.
We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.
We discover our full potential through our desire to Empower, Challenge and Drive each other.