Relationship Support Manager

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About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

We are an equal opportunity employer and we are opposed to discrimination on any grounds.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

About International Corporate Banking (ICB) Division

International Corporate Banking (ICB) part of Corporate & Investment Banking division provides comprehensive banking products and solutions in Debt Financing, Trade Finance, FX, Cash Management and Payment solutions to global businesses and manages the Corporate Bank’s relationships with International Corporates, Banks and Non-Bank Financial Institutions (‘NBFI’)

Overall purpose of role

As an Analyst in International Corporate Banking (ICB UAE) you will be a member of the International Corporates team supporting, developing and maintaining of relationships with a portfolio of large international corporates. You will assist and support the Relationship Directors with product and sales pitches, sales research, customer relationship development, research into solutions to meet customers’ needs using market and industry information, risk management and customer maintenance activity (including KYC) for the portfolio.

Key Accountabilities

As a Relationship Support Manager your main responsibilities will include:

Sales & Service: 85%

• Lead the on boarding process for new clients or new products to existing clients. Ensure that new/existing clients and products are set up on relevant systems.
• Work with KYC team to obtain all relevant KYC documentation. Complete all required KYC refreshes across the portfolios.
• Maintain our internal records and pipeline ensuring correct mapping for the Portfolio for quality and accurate record keeping.
• Provide day-to-day service provision for customers.
• Co-ordinate introduction to and from other areas of the Barclays Group where appropriate and monitor outcome.
• Prepare MI for internal stakeholders and team meetings.
• Prepare client meeting presentations, engaging product specialists where appropriate.
• Prepare information for and attend customer meetings.
• Assist with development of, and revisions to the Client Relationship Plans.
• Work with Relationship Directors to identify potential new customers and maintain a database of potential customers.
• Ensure a robust contact strategy is in place to improve or grow client satisfaction. Accurately handle, record and prevent customer complaints in line with our regulatory requirements and ensure great customer outcomes.
• Undertake annual client reviews and make recommendations to Relationship Directors for areas of improvement.

• Monitor utilization of facilities and service related queries ensuring timely resolution.

 Deal Management and Support: 15%

• Co-ordinate the execution of certain transactions and implementation of certain products, including liaising with product specialists, internal support functions and other relevant advisors to ensure a good client experience with appropriate risk management practices.
• Credit analysis and transaction management skills to work effectively with Credit Risk managers, Debt Finance specialists and Transaction Management teams to manage the evaluation and execution of large structured transactions.
• Operating in accordance with risk appetite and lending procedures.
• Working to continuously improve credit knowledge and expertise.
• Ensure high standards of data quality are maintained at all times.
• Ensure compliance with mandatory Risk policies and procedures relating to credit conformance and regulatory, operational, legal risk and Financial Crime.
• Demonstration of adherence to Barclays governance policies and controls.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification

• The candidate should have strong verbal, quantitative, and analytical skills with strong work commitment.
• Self-starter with eagerness to learn on the job with interest in banking and financial markets.
• Basic understanding of finance and accounting if no previous Corporate Banking experience
• High ethical standards/ Proven academic performance.
• Team player with good inter personal skills.

Essential Skills/Basic Qualifications:

• Minimum Graduate level degree
• Genuine interest in financial markets
• Prior work experience in corporate banking desirable but not essential

Desirable skills/Preferred Qualifications:

• Fluency in English.
• Resourcefulness, team orientation, enthusiasm, and an entrepreneurial spirit.

Purpose and Values

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.