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Date live: Nov. 28, 2022

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90347213

Contract: Permanent

Corporate Operations Manager 
Dublin

As Corporate Operations Manager, you will be leading and motivating Operational teams to achieve service, meet operational targets & ensure the team delivers a world-class service to its customer base. You will support the Corporate Banking client base for all their operational support needs. The team work efficiently to address internal & external client queries and strive to provide excellent client service support and exceed expectations. The team continuously review processes and procedure to look for optimisation which will benefit the business and its clients.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances 
Please discuss the detail of the working pattern options for the role with the hiring manager.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  
If you would like some flexibility then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

What you’ll be doing? 
•    Supplier Management – Monitoring and reporting Supplier’s performance, ensuring adherence to SLAs, perform trend analysis and escalate issues through correct channels.
•    Own the Corporate Operations reconciliations process. Have oversight and review regular/scheduled related MI and reports. Act as an escalation point for Reconciliation’s issues/queries.
•    Own Corporate service management for centralised services. 
•    Host daily team meetings and ensure for an even distribution of workflow on the team. 
•    Support staff development through clear objectives and performance management discussions.
•    Deliver improved customer satisfaction scores by ensuring the team and suppliers meet set benchmarks

What we’re looking for: 
•    Excellent written and oral communication skills
•    Excellent interpersonal skills
•    Excellent personal organisation and planning with the ability to work under pressure and to meet tight deadlines
•    Ability to work under pressure and to meet tight deadlines
•    Self-motivated, with ability to use own initiative

Skills that will help you in the role: 
•    Working knowledge of Word, Excel, Power Point, Access and Outlook
•    Good working knowledge of banking processes and procedures
•    Proven operational experience and proven technical understanding 
•    High level of accuracy and attention to detail with strong numerical ability
•    Team leader and staff management experience. 

Where will you be working? 
You will be based in our new flagship office, One Molesworth Street, which is in the heart of Dublin city centre. We are currently expanding which drives a culture of change and hard work ethic, nonetheless the company maintains an open, friendly atmosphere.  This is enhanced through our unique onboarding programs and a number of committees which all employees are eligible to join.  


More about working at Barclays

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

We exist to provide responsible finance to people and business – but also a whole lot more.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

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