Business Control & Governance Manager

Barclays Overview

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

We are an equal opportunity employer and we are opposed to discrimination on any grounds.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager.

Hybrid Working

We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in.  Please discuss the detail of the working pattern options for the role with the hiring manager.

About Private Bank (PB) Chief Operating Office (COO)

Barclays Private Bank strives to curate the right solutions for a diverse range of clients through an international network of specialists, located across the globe.  Barclays Private Bank delivers full banking and investment service capabilities to meet the particular needs of clients.  Through its Game Plan, Barclays Private Bank has a clear strategy to extend its product shelf, win in the home market and expand its international footprint, whilst delivering superior and scalable client experience. 

About Private Bank (PB) Chief Operating Office (COO)

The PB COO function has recently been formed within BX (Barclays Execution Services), bringing together the BD&C (Business Delivery & Controls), Operations and Technology teams all under one Transaction Cycle (TC); supporting and enabling the Private Bank globally. The bringing together of front-to-bank functions has created the opportunity to pivot the organisational design to be aligned to the client journey, as well as by product and geographical locations / platforms. It has also created the opportunity to re-position the role of the COO within PB from being an extension of the business to being a genuine strategic partner to the business; carefully balancing the needs of clients, the business, colleagues and shareholders.

­­­­­­­­­­­­­­Overall purpose of role

Within the Private Banking Services division of Barclays, the Swiss Private Banking team offers bespoke banking and investment solutions to high net worth individuals across the globe. It provides a comprehensive range of investment advice across all asset classes, wealth structuring advice and banking services. It operates in both onshore and offshore markets and is organised around market-focused teams covering Africa, Europe, the Middle East and Monaco.

The primary objective of this role is to support the Front Office and Investment Product supervision framework. To drive heightened levels of compliance with regulatory, reputational, control & governance demands, leading to superior client experience and client-banker engagement. As such the team is an embedded part of the ‘1st Line of Defence’ of the Barclays Group approach to risk management.

Key Accountabilities

Control and Governance

• In collaboration with the other team members in Control Delivery, the role holder will be required to define, implement, review and improve the controls and risk management processes required to effectively support client-facing and product teams in delivering a strong and consistent risk management and control environment.

• The role holder must enforce the risk management focus in order to ensure that the Business can effectively manage and monitor its own risks and performance in this regard, without unnecessary intervention from 2 LOD  Control Functions (e.g. Operational Risk, Compliance, etc.) who should act in an advisory and oversight capacity only.  In managing risks and performance it is important that the role can analyse and identify gaps in business processes and systems flows to ensure that these are appropriately escalated and addressed.
• The role holder must establish controls and metrics that enable clear visibility of risks and behaviours within the business and ensure that issues are identified and escalated to line management as well as to appropriate governance forums, whilst maintaining consistency of approach across the Private Bank.
• The role holder will participate in contributing to the coordination of risk management across the Swiss and (where required) Europe platform, providing subject matter expertise and management of projects and initiatives beyond those encountered by client-facing teams and encompassing the functions and teams that comprise Private Bank Europe as a whole.

Business Risk Change Management

The Role Holder will support and drive forward the organisational change agenda.  This engagement will include provision of subject matter expertise, process redesign and implementation, as well as traditional project management in a business risk management capacity. 

The Business Risk Manager will provide direction in all aspects of Business Risk Management, supporting definition and embedding of new policies and procedures while also driving consistency of approach across the platform

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification

• The ideal candidate will:
• Be able to demonstrate high standards of integrity and capacity to evoke trust and openness in colleagues
• Be a self-starter
• Have the ability to multi task and prioritise with strong organisational skills
• Have the ability to work under pressure
• Be a team player with a capacity for building strong collaborative relationships

Essential Skills/Basic Qualifications:

• A successful candidate will be well versed in all aspects of Sales Process, Conduct Risk, and Operational Risk, and be able to apply this within a Wealth Management / Financial Services context
• The ideal candidate will have experience in the wealth management industry (preferably investment management, asset management and/or compliance and risk management functions). Experience in the financial sector or another regulated sales environment is essential.
• A demonstrable understanding of European and Swiss regulatory framework and experience of the practical application of regulations is desirable.
• The successful candidate will be able to demonstrate a high degree of commercial awareness
• Candidates should have experience of reviewing and evaluating current “as is” work flows and acting to automate and improve accuracy and efficiency. They must have direct experience of understanding and implementing process change delivery
• Excellent relationship management skills are an essential part of this role, including interaction with senior stakeholders.
• Strong knowledge of VBA-based analysis tools
• Strong numerical and analytical skills
• The successful candidate will have experience of project management

Desirable skills/Preferred Qualifications:

The ideal candidate will have:

• A degree level qualification or equivalent.

Language skills:

• Strong English language skills are essential, good working knowledge of French is preferred

Purpose, Valuesand Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.