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Consumer Risk Data Services- L2 SME

Glasgow, Scotland

Barclays Technology

In Barclays Technology, we build solutions that make life simple for our customers. Solutions that are global, agile and smart. As a part of our team, you'll recode and reimagine, learn and adapt. Rewire what the world needs, and look ahead. This is where you can be at your best. Where you can redefine the future of finance.

Key information

Date live May. 19, 2022

Business Area COO & Functions

Area of Expertise Technology

Contract Permanent

Reference Code 90325841

Job description

Consumer Risk Data Application Support

As Barclays Consumer Risk Data Application Support for Business, you will be facing applications in Consumer Risk , Finance, Treasury & Liquidity within Risk, Finance & Treasury functional area. You will require Level 2 Subject Matter Expert in Production Support for live systems and maintain and improve application software support methods, standards, KPI’s and SLA’s across all ITS supported applications and software. Provding ownership, resolution of incidents/faults logged against applications/systems supported by the Application Support team.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in.  Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
• Ensuring completeness of root cause for major/critical incidents, and where possible resolve or provide workarounds and improvements to mitigate future incidents
• Providing assistance to the Applications Development team with testing and deployment of application/software changes/releases through formal change management
• Participating in the process of integrating and releasing new application/software functionality into ‘business-as-usual’ environment
• Ensuring all service acceptance and operational deliverables have been successfully developed and agreed prior to handover
• Managing requests for IT application/system access, ensuring full compliance to agreed SLA’s, security policies and procedures
• Being proactive in monitor applications/systems to capture potential issues (e.g. alerts, performance) before occuring, in accordance with monitoring/maintenance procedures
• You will continually reviewing the service provided to end-users and customers to ensure it meets agreed service levels and all customers’ requirements
• Liaising with stakeholders, conducting customer satisfaction surveys and electronic monitoring. Identify improvements to the service provided

What we’re looking for:
• Graduate / Post graduate degree in Computer Science, or related fields 
• Experience in Production Support (Batch & user support) with high proficiency in windows, Unix, Big data concepts especially Hadoop and ETL technologies
• Excellent oral and written communication skills, presentation skills, and ability to facilitate cross-functional cooperation across senior stakeholders
• Experience in ITIL Service Delivery and Support, preferably with a formal ITIL qualification (or their equivalents outside of the ITIL framework)

Skills that will help you in the role:
• Working knowledge in BFSI domain (2+ years guideline) 
• Experience of working to tight deadlines in a fast-moving environment with an ability to work in a virtual team
• Well organized with excellent time management, able to work in a pressurised environment
• Ability to understand the business context and respond to users is more important over the in-depth technology skills

Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.

What you get in return

However high you rise at Barclays, we believe all our employees should receive a competitive package of core benefits flexible to you and your family’s needs. At Barclays, you’ll support our customers and clients, and we’ll support you with rewards that will genuinely make a difference.

Competitive holiday allowance

Competitive pay

Life assurance

Income protection

Private medical care

Flexible working

Pension contribution

Voluntary benefits

Success profile

To be successful in Barclays Technology, there are a few things we look for. Creativity, curiosity, and an excitement of what we can offer, and what you can do here.

Qualities we look for: communicator, relationship builder, self-starter, detail-oriented, patient, helpful

Our technology

We are continually investing in the technology powering our business. This means rebuilding and reinventing our systems to make them fit for a world-class future. It means developing systems that help us support and protect the global economy. It means anticipating the future and taking Barclays forward as a technology-led business. We are building a team of the most perceptive and talented tech analysts, engineers and developers fluent in the most current languages to deliver all of this, and more.

Where do you want to take your tech career?

Financial services is going through a massive transformation, and here at Barclays we’re leading the way. People are our greatest asset. And that’s why we give our colleagues the opportunity and space to explore their ideas, and innovate on a global scale.

Find out more about what our leaders think the Barclays workforce of the future will look like.

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The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more


We exist to provide responsible finance to people and business – but also a whole lot more.


We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.


We discover our full potential through our desire to Empower, Challenge and Drive each other.

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