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Customer Service Advisor

Glasgow, Scotland

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Customer Service Overview

Our customer service colleagues are at the forefront of our obsession with customers - and right now our customers need us more than ever. They need colleagues who are understanding, committed, and take ownership of their development. Because when our colleagues are learning, they can adapt to our customers changing needs and support them when they need us the most - from life's little moments to the big ones.

Key information

Date live: 05/14/2024

Business Area: COO & Functions

Area of Expertise: Relationship Management / Sales

Contract: Permanent

Reference Code: 00285947

Job description

Customer Service Advisor
Glasgow
£26,500 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits

Barclays Overview
You probably know us as a bank, but we’re much more than that. We’ve been helping people and businesses manage their money for more than three hundred years. The way we do this is changing all the time, and we’re looking for enthusiastic individuals to join us for the exciting challenges ahead. We help a wide range of people from many different backgrounds, and we want our team to reflect that diversity - so whatever your story is, we want to hear it. 

More information about the role
We’re looking for a Customer Service Advisor to become a part of our Everyday Customer Care team. Within this role, you’ll be the go to point of contact for many of our customers across Barclays UK. You’ll support their more complex needs and you’ll be there to help our customers when they need us most – through challenging life events such as financial difficulty, being scammed or going through a bereavement.

We’ll give you the tools to help you find fair, simple and practical ways forward for our customers to assist them over the phone, via Social Media or Message us in the Barclays app. You’ll also be empowered to take ownership of your customer’s queries, to help resolve their complaints. 

Our dream Specialist Customer Care colleague
Working in Customer Care is all about leaving every customer happier than you found them. We’d love individuals to join us who will treat our customers as if they were your own family members – with empathy and kindness. 

We’d love you to ask yourself these questions..

•    Are you patient and caring? 
•    Are you a good listener and passionate about helping others? 
•    Do you have a can-do attitude, and give everything a go? 
•    Are you digitally savvy and curious to learn more?
•    Are you willing to help your team by sharing what you learn along the way? 

If you answered ‘yes’ to the above, we’d love to hear from you. We believe these traits are the most important thing – and if you have these, we can teach you the rest. 

Although it’s not essential, it might also help you to hit the ground running in the role if you have some of these skills and experiences too: 

•    Experience of working in a customer-obsessed role
•    Excellent written and verbal communication skills
•    Experience assisting vulnerable customers 

What we offer
As much as we care about our customers here at Barclays, we’re equally passionate about our people. We want to make sure that everyone who works here loves their job, and is valued and respected. Some of the ways we do this are listed below…

•    We know that you have a life outside of work so we offer flexible working – which you can discuss with the hiring manager. 
•    Our people spend some of their time at home and some of their time in the office. You’ll be told which set days you’ll be working from the office. These should be the same days each week, but it could change depending on the needs of the business – see more on this below
•    We love to hear different viewpoints from colleagues at all levels, and have regular and varied events on everything from mental and physical health to helping customers and colleagues through key life events
•    We have loads of great career opportunities, and are passionate about helping our people grow and progress

Hybrid Working
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.










#LI-Hybrid
#CS_Opportunities

What you get in return

However high you rise at Barclays, we believe all our employees should receive a competitive package of core benefits flexible to you and your family’s needs. At Barclays, you’ll support our customers and clients, and we’ll support you with rewards that will genuinely make a difference.

Competitive holiday allowance
Competitive pay
Life assurance
Income protection
Private medical care
Flexible working
Pension contribution
Voluntary benefits

Success profile

Do you have what it takes to join our contact centre team?

We're looking for people with these key traits.

Qualities we look for: understanding, problem solving, ownership, attention to detail

Is this role right for you?

Deciding on your next career step is a big decision, why not take our quiz to find out if this opportunity is right for you?

Take our quiz

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

Working together for a better financial future.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

You get exposed to really supportive and intelligent people that push you to be your best self.

- Alexi

It's great to be surrounded by so much technical talent, but also people through a variety of functions. And I feel like I thrive because there's so much opportunity to network.

- Imogen

There's really a lot of impactful work you can do day to day. You get to work with really senior engineers on a daily basis and you learn a lot from working with them.

– Yuming

I can reach out to anybody and know that I will be able to find mentorship, support and just a community at Barclays as well.

- Becky

More about working at Barclays

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please let us know as part of your application.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

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