Operations Manager - Payment Investigations

Operations Manager - Payment Investigations
Glasgow

As a Barclays Operations Manager - Payment Investigations, you will be working for Global Payments who is a utility service providing payments processing, monitoring, analysis, and investigation services across the Barclays group. As a direct report of the Senior Operations Manager, you will be responsible for the delivery of a range of high value, high volume business critical processes. Within this role you will oversee ensuring requirements are agreed and adopted by process leads.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
•    Managing the teams’ delivery of Key Performance Indicators (KPIs)
•    Collating and verifying of MI for Payment processing 
•    Participating in projects, ensuring business requirements are understood and agreed by Change team and Technology
•    Overseeing department User Acceptance Testing for changes and system enhancements whilst liaising as appropriate with the Technology and Change Teams
•    Handling the process execution and delivery by applying high performance business standards, meeting, or exceeding internally agreed targets and SLA’s 
•    Ensuring a high level of payment industry and process knowledge is acquired and maintained personally and by Operations staff 
•    Implementing, delivering, and monitoring Regulatory Standards, to minimise and mitigate business risk
•    Championing team process improvement ideas under continuous improvement

What we’re looking for:
•    Experience in Operational Management and owning complex and high-risk processes
•    Proven experience of operating a mature control environment and embedding risk culture
•    Demonstrable experience of successfully leading and managing a diverse change/ continuous improvement agenda
•    Excellent commercial awareness and track record in contributing to meeting financial targets

Skills that will help you in the role:
•    Knowledge and understanding of Cheque Imaging payment schemes and associated processing applications
•    A general awareness of Project Management principles and their application

Where will you be working?

Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.

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