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Date live: Jan. 25, 2023

Business Area: COO & Functions

Area of Expertise: Compliance

Reference Code: 90362568

Contract: Permanent

Job Title:

Director – Business Oversight Compliance COO India BUK

Corporate Grade:


Reports to (Line Manager’s Job Title):

Head of Compliance – India 

Direct Reports (if applicable):

1 VP

Business Area:


Department/Function Level 1:


Department/Function Level 2:

Business Oversight Compliance -BUK Compliance

Primary Location:

India - Noida

IAR Role


Regulated Role


If yes, what is the name of the regulator


Contractual Legal Entity – Please refer to link below for legal and regulatory requirement.


Barclays Overview

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

We are an equal opportunity employer and we are opposed to discrimination on any grounds.

About Barclays India Employee Value Proposition

At Barclays, each day is about being more – as a professional, as a person. The statement ‘Be More @ Barclays’ represents our core promise to all current and future employees. It is the characteristic that we want to be associated with as an employer, and therefore is at the heart of every employee experience. Following are the four supporting pillars of our employee value proposition:

•                Be More Globally Connected

•                Be More Inspired

•                Be More Impactful

•                Be More Valued

 For further information on EVP, please click on the link below

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.

About Compliance

Barclays Group Compliance operates as one team to drive the right customer outcomes and protect the integrity of the financial services markets through innovative compliance. The aim is to deliver a global function that satisfies regulatory commitments and promotes regulatory reliance and confidence in the Bank’s chosen markets. Compliance acts as business partners, and we use our integrity and judgment to influence behaviours in the right way at the right time.

About BUK Compliance

Barclays UK (BUK) Compliance is transforming alongside the BUK business.  Our oversight activities are focussed on BUK’s conduct and reputation risk management.  Our goal is to provide action-focussed and risk-based oversight and guidance to the BUK business to ensure good outcomes for BUK’s customers and good market conduct.     


Overall purpose of role

The Director of COO Compliance will, along with other Directors and Managing Directors in BUK Compliance and Compliance colleagues in India, be part of the Barclays Global Service Centre, India (BGSC)Compliance Leadership Team.  The Compliance team are split into Centres of Excellence (CoE) based on expertise.  The role holder will be part of the Leadership team for the COO business across a broad range of Risk & Control activities across the relevant businesses.  The role will also be working closely with the BUK COO Compliance Team

Key Accountabilities

  • Provide oversight of Conduct risks and, in partnership with Legal, provide advice and oversight on rules, guidance and proposed regulatory changes;
  • Proving oversight, guidance and escalation on complex/high profile issues whilst ensuring the business deliver high quality, timely commitments internally and externally to regulators;
  • Provide oversight and challenge through all key Governance fora’s such as the BGSC India Control Forum, as well as through regulator internal reporting e.g. Monthly BUK Chief Compliance Officer’s report , Quarterly Compliance Report (QCR), leadership updates etc.;
  • Providing thought leadership within the Compliance function including the continued embedment of the Business Oversight Compliance (BOC) Target Operating Model (TOM);
  • Ensure robust stakeholder management with senior BUK  Leadership in BGSC

  • Provide timely resolution and escalation on key issues to local and global stakeholders

  • Invest in the development of colleagues across the Customer team through meaningful development plans;
  • Act as a central escalation for matters requiring the oversight of the Head of  COO  and Transformation Compliance (BUK) and Head of Compliance – India .
  • Contribute to local, regional and global Compliance department, including outside of specific sub-function

Stakeholder Management and Leadership

Regular interactions of the role holder will include:

  • The Head of the BUK Operations & Technology in BX India –
  • The Head of Chief Controls Office responsible for BUK Operations
  • Direct reports of the Head of BUK Operations, Technology  and Chief Controls Office
  • Compliance  - India Management Team and Compliance – India Leadership team
  • BUK COO Compliance Team, BUK Compliance Management Team and BUK Compliance Leadership Team

Decision-making and Problem Solving

The role requires extensive judgment and analytical skills.  The complexity and breadth of coverage is such that extensive cooperation across compliance is required as well as the ability to analyse complex data and management information and make judgement across a wide range of regulations

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification

  • Builds Self Insight: Creates an open culture where understanding own drivers, strengths and development areas is actively encouraged and valued. Supports a culture where the development of people skills is given the same priority as technical skills.
  • Developing Others: Sets challenging objectives and takes the lead in driving succession planning.
  • Enabling High Performance: Sets the standards of and assumes accountability for performance. Enables leaders to take calculated risks by delegating trust and responsibility to deliver success in their area.
  • Building Relationships: Creates and maintains a culture in which trust and mutual respect are valued; challenging people and systems that do not support this. Is able to influence at a senior level to achieve results.
  • Working Collaboratively: Builds a culture where involvement and sharing are seen as essential for the achievement of shared objectives and agenda’s.
  • Demonstrating Thought Leadership: Both internally and externally in relation to compliance’s role in operational resilience, digitisation of financial services, use of new technologies in financial services etc.

Essential Skills/Basic Qualifications:

  • Strong stakeholder engagement and influencing skills at a senior level.
  • Ability to provide strong people leadership, performance management and talent development. 
  • Proven communication and problem solving skills. Creative thinking and strong judgment and decision making.
  • A solid understanding of retail banking.
  • Strong experience of risk management at a senior level.
  • Understanding of new technologies and the use of Data in retail banking organisations.
  • Innovative self-starter with a challenging but positive and influential style. 

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.


We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.


We operate with honesty, transparency and fairness in all we do.


We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.


We champion innovation, and use our energy, expertise and resources to make a positive difference.


We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.


Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.


Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.


Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

More about working at Barclays

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more


We exist to provide responsible finance to people and business – but also a whole lot more.


We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.


We discover our full potential through our desire to Empower, Challenge and Drive each other.