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Customer Service Representative

Hamilton, Butler, OH

We’re here for you and your future

We’re building the bank of the future. We’re staking our claim on tomorrow with game-changing contact centres which truly put the customer first. And we’re giving you an opportunity to develop your career, becoming a part of our 325-year heritage, while delivering life enhancing financial solutions to our customers during these unprecedented times.

Key information

Date live May. 11, 2022

Business Area COO & Functions

Area of Expertise Operations

Contract Permanent

Reference Code 00277503

Job description

Customer Service Representative 
Hamilton, OH

As a Barclays Customer Service Representative, you will be delivering the highest standards of customer service and creating exceptional experiences. You will be listening and establishing rapport with our customers – answering a range of inbound questions and delivering accurate, timely service. Our customers are at the forefront of everything we do and ensuring customers' concerns are addressed is vital to the success of Barclays. We're driving change to be the digital leader in the market, which means our customer services teams are more important than ever.   

When you’ll work:

The call center is a 24/7 operation. Our organization works to offer a variety of weekly shifts, including non-standard business hours and/or weekends. 

What you’ll get in return:

A reward package is offered which can be tailored to your own needs. A competitive salary starting at $42,640, opportunities to earn incentive payments and a training completion bonus of $500. We offer a range of benefits that support you and your family from day one including medical, dental, vision, life insurance options, disability coverage, 401(k) retirement plan, family planning benefits including fertility coverage and adoptive assistance, recognition plans and competitive discount programs. 

We are keen to see our people succeed and offer ample learning and development opportunities, recognition programs and tuition reimbursement. Financial and academic assistance can be provided if you intend to continue your education by undertaking a degree through accredited programs, undergraduate or graduate level coursework related to your role. We continue to support the financial well-being of our colleagues by offering additional benefits to colleagues with student loan debt via our Barclays Student Loan Support Program. This program was created to assist eligible colleagues with repaying their student loans, we will provide $100 per month in student loan repayment benefits directly to the loan servicer. 

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

What will you be doing?

•    Receiving inbound phone calls from customers and servicing their needs effectively and efficiently
•    Listening and establishing rapport with our customers
•    Understanding and analyzing customer needs while adhering to compliance regulations and security policies

What we’re looking for:

•    1 years’ experience in a customer service or call center role
•    Verbal and written communications skills
•    Determined and customer-focused with a positive and professional attitude

Skills that will help you in the role:

•    Attention to detail, an understanding of the importance of accuracy and responsiveness
•    Proficient with internet skills with excellent organization and work prioritization skills
•    Knowledge in Banking or credit card experience 

Where will you be working?

We offer a remote working model in which you will enjoy the benefits of working from home while also being able to collaborate and connect with colleagues in a virtual office setting.  Specifically, we are seeking candidates who would commute within a 30-mile radius of our Hamilton, OH offices.

Please note, should you be successful in your application, Barclays will verify the content of the resume you have submitted via a third-party screening provider (HireRight).

HireRight will contact former employers, schools or universities stated on the resume to confirm the accuracy of the content, including dates. Inaccuracies or overstatements could result in the withdrawal of any offer, so please ensure your resume is an accurate reflection of your career and education history.

What you get in return

Paid vacation

Tuition reimbursement

Paid sickness

Short-term disability-coverage

Medical coverage

Dental coverage

401(k) contribution

Success profile

These are four characteristics you need to be successful in representing us and our partners.

Qualities we look for: care, curiosity, courage, can do

Is this role right for you?

Deciding on your next career step is a big decision, why not take our quiz to find out if this opportunity is right for you?

Take our quiz

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more


We exist to provide responsible finance to people and business – but also a whole lot more.


We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.


We discover our full potential through our desire to Empower, Challenge and Drive each other.

Barclays has supported me by providing the equipment, and the training to adapt to working from home.


Working remotely has benefited me in so many ways. While saving money on transportation it has also brought me closer to my loved ones. I have felt a sense of security during these unprecedented times a sense of control of my career and well-being.


For customer support, Barclays expanded the amount of Skype chat rooms for help. We also have team meetings and one on one coaching.


More about working at Barclays