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Date live: 05/23/2020

Location: Hamilton

Reference Code: 00272950

Business Area: COO & Functions

Area of Expertise: Operations

Contract: Permanent

Customer Specialist - Care

Hamilton, OH

It’s an exciting time at Barclays.We’re driving change to be the digital leader in the market, which means our customer service teams are more important than ever.As a Customer Specialist in our Care Department you’ll help create exceptional customer experiences through actively listening and establishing rapport with our customers.

What will you be doing?

·You will be receiving inbound phone calls from customers and service their needs effectively and efficiently.

·You will be listening actively and establishing rapport with our customers.

·You will be quickly understanding and analyzing customer needs while still adhering to compliance regulations and security policies.

What we’re looking for:

·High School Diploma

·1+ years of experience in customer service/call center experience.

Skills that will help you in the role:

  • Ability to prove excellent performance and attendance record is preferred.
  • Excellent oral communications skills (grammar, negotiation, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
  • Extremely customer-focused; positive with a professional attitude
  • Intelligent, self-motivated, quick learner
  • Pays strict attention to detail, understands importance of accuracy and responsiveness.
  • Strong PC and internet skills with very good organization and work prioritization skills
  • Banking or credit card experiences a strong plus
  • Sales experience is preferred for cross selling, up selling and down selling

Where will you be working?

On the Hamilton campus, you’ll find easy to access micro-cafés on each operational floor; recreational areas complete with snacks and Ping-Pong tables; plus, free parking. We pride ourselves on our inclusive culture focused on celebrating the diversity of all of our colleague!  The Hamilton campus also offers plenty of opportunities to get involved and give back to our community.

About Barclays in the US

Barclays offers corporate and investment banking and credit card services in the US. Our 10,000 US colleagues are located in offices across the country, with headquarters in New York City. In 2017, Barclays announced plans to create a world-class campus in Whippany, New Jersey, for our Technology, Operations and Functional teams in the US. Other principal locations include Delaware, Nevada and Ohio.

Interested and want to know more about Barclays? Visit for more details.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.


It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

See full job description

How are you rewarded?

However high you rise at Barclays, we believe all our employees should receive a competitive package of core benefits flexible to you and your family’s needs. At Barclays you’ll support our customers and clients, and we’ll support you with rewards that will genuinely make a difference.

Paid vacation

Medical coverage

Tuition reimbursement

Dental coverage

Paid sickness

401k contribution

Short-term disability coverage

Success profile

These are four characteristics you need to be successful in representing us and our partners.

100% Care
100% Curiosity
100% Courage
100% Can do

"The managers who I work directly with have been extremely supportive and knowledgeable always encouraging growth within Barclays and that’s why I stay, I enjoy my job and enjoy the people I work with."

Mariellos Zavala

Customer Specialist - Care

"I really enjoy the comraderies of fellow workers and managers I work around, we all are empathetic to employee and customer concerns. On our team in Elite we really help each other to make sure we take care of our customers properly!"

Donesha McKnight

Customer Specialist - Elite

"I’ve been given opportunities to advance within Barclays, attended different training classes which I feel is extremely helpful in my growth. Continuous coaching’s with my manager have helped to show me what I’m doing well and where I can use improvement."

Mariellos Zavala

Customer Specialist – Care

"I’m glad to work for an employer that values its local community"

Michelle Gundogdu

Customer Specialist – Retention

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