- About Us
- Business Areas
- Early Careers
You have not viewed any jobs yet.
Date live: Feb. 06, 2023
Business Area: COO & Functions
Area of Expertise: Operations
Reference Code: 90362664
Take a look at the map to see what’s nearby. Train stations & bus stops, gyms, restaurants and more.Explore location
Fraud Exception Processing Analyst
As a Barclays Fraud Exception Processing Analyst, you will be monitoring and working exception reports to ensure tasks are performed in accordance with the predetermined standard that is to see that activity is achieving the desired results. The Fraud Exception Processing Team will interact with many key stakeholders internally and externally. It is the expectation of a colleague in the Fraud Exception Process Analyst role that they maintain corporate values at all times.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances
Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Reviewing exception reports for the lines of business within Fraud: Mitigating risk by working reports and contacting customers when necessary
• Escalating, investigating, reporting, and fixing all risk events (incidents) or control failures to prevent reoccurrence
• Maintaining subject matter expertise on processes identified as high risk/high impact
• Understanding the appropriate Policies & Standards applicable to the role through reading the Code of Conduct and other training allocated
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements
• Interacting with key stakeholders internally and externally
What we’re looking for:
• Understanding of Association requirements pertaining to charge-back rights
• Previous Fraud/Merchant Dispute Operations experience
• Attention to detail, understands importance of accuracy and responsiveness
• Excellent written and verbal communications skills with proficiency utilizing a PC
Skills that will help you in the role:
• Experience in providing presentations/public speaking
• Experience/training producing/reviewing analytical products
• Proficiency in Word processing/WordPerfect/Microsoft Excel
• Excellent judgment, professionalism, and leadership
Where will you be working?
At Barclays, we are proud to be redefining the future of finance and here at Hamilton we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.
Barclays offers corporate and investment banking and credit card services in the US. Our 10,000 US colleagues are located in offices across the country, with headquarters in New York City, a world-class campus in Whippany, New Jersey hosting our Technology and Functional Teams, and sites in Nevada and Delaware supporting our contact center operations.
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Respect: We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity: We operate with honesty, transparency and fairness in all we do.
Service: We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence: We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship: We prize sustainability, and are passionate about leaving things better than we found them.
Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.
This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.
We exist to provide responsible finance to people and business – but also a whole lot more.
We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.
We discover our full potential through our desire to Empower, Challenge and Drive each other.