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Date live: Jan. 19, 2023

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90359907

Contract: Permanent

Salary / Rate USD 130000 to 160000

AVP Workforce Analytics and Forecasting
Henderson, NV 

As a Barclays Assistant Vice President Workforce Analytics and Forecasting you’ll responsible for management oversight of FTE Contact Center and Back Office Operations demand forecasting and performing supporting analysis. In your new role you will build a strong relationship across the entire network to understand business needs and impacts to ensure appropriate staffing to service our customers across multiple operational areas while achieving expense and customer experience objectives. 

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Salary / Rate Minimum: $130,000
Salary / Rate Maximum: $160,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

•    Forecasting and analytics are completed in an accurate and timely manner
•    Recruiting, develop, grown, and retain world class analytics talent
•    Developing and maintaining strong relationships across the entire network to understand business needs and impacts to ensure appropriate staffing to service our customers 
•    Ensuring high level of performance across team
•    Presenting skills that can articulate forecasting and planning inputs and outputs to different audience types a necessity
•     Working closely with Operations to increase positive customer outcomes and increase shareholder value

What we’re looking for: 

•    Bachelor’s Degree in a technical field such as Statistics, Economics, Engineering, or similar; Master’s degree preferred
•    Excellent communication and interpersonal skills
•    Coding experience using SAS, SQL or similar programming languages using complex procedures and data mining techniques; proficiency with Microsoft Office
•    Analytical experience with proven performance in decision making and problem solving

Skills that will help you in the role: 

•    Understanding in a Workforce Management Function
•    Management experience in an analytics environment
•    Significant Experience or working knowledge of consumer banking operations

Where will you be working?

You will be working at Barclays Services, Henderson, NV’s fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today’s demands, answering tomorrow’s questions, and redefining the future of customer support in finance.

#LI-Hybrid

USD 130000 to 160000

More about working at Barclays

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This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

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Purpose

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Values

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Mindset

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