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Customer Service Representative - Collections

Henderson, NV

We’re here for you and your future

We’re building the bank of the future. We’re staking our claim on tomorrow with game-changing contact centres which truly put the customer first. And we’re giving you an opportunity to develop your career, becoming a part of our 325-year heritage, while delivering life enhancing financial solutions to our customers during these unprecedented times.

Key information

Date live Mar. 15, 2023

Business Area COO & Functions

Area of Expertise Operations

Contract Permanent

Reference Code 00280843

Salary / Rate USD 46800 to 50000

Job description

Customer Service Representative – Collections
Henderson, NV

As a Barclays Customer Service Representative – Collections, you will be the company’s primary interface with existing and potential customers, this includes receiving inbound and outbound calls and solving and/or educating customers on specific account information, concerns, and inquiries to make it as easy and as possible to do business with and resolve their delinquency. Significant effort is placed on the importance of ensuring an exceptional experience when we interact with our customers.

Salary / Rate Minimum: $46,800.00
Salary / Rate Maximum: $50,000.00

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. 

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

•    Receiving inbound and outbound phone calls from customers and service their needs effectively and efficiently 
•    Offering payments programs and solving customer problems
•    Listening actively and establishing rapports 
•    Quickly analyzing and providing a resolution for customer needs
•    Using computer software application to properly service customers’ accounts
•    Taking ownership of any follow-up work necessary to service customer and ensuring that nothing slips through the cracks
•    Speaking and writing knowledgably about products and services
•    Adhering to compliance regulations and security policies

What we’re looking for:

•    One year of experience in collections and/or customer service with an excellent performance and attendance record
•    Six months’ minimum experience in a Call center environment
•    Over one year in Banking or credit card experience

Skills that will help you in the role:

•    One year’s experience in collections and/or customer service with an excellent performance and attendance record
•    Six months’ minimum experience in a Call center environment
•    Banking or credit card experiences a  plus

Where will you be working?

You will be working at Barclays Services, Henderson, NV’s fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today’s demands, answering tomorrow’s questions, and redefining the future of customer support in finance.

#LI-Hybrid

USD 46800 to 50000

What you get in return

Paid vacation

Tuition reimbursement

Paid sickness

Short-term disability-coverage

Medical coverage

Dental coverage

401(k) contribution

Success profile

These are four characteristics you need to be successful in representing us and our partners.

Qualities we look for: care, curiosity, courage, can do

Is this role right for you?

Deciding on your next career step is a big decision, why not take our quiz to find out if this opportunity is right for you?

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The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

We exist to provide responsible finance to people and business – but also a whole lot more.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

Barclays has supported me by providing the equipment, and the training to adapt to working from home.

Gabriel

Working remotely has benefited me in so many ways. While saving money on transportation it has also brought me closer to my loved ones. I have felt a sense of security during these unprecedented times a sense of control of my career and well-being.

Jennifer

For customer support, Barclays expanded the amount of Skype chat rooms for help. We also have team meetings and one on one coaching.

Jack

More about working at Barclays