Fraud Detection AVP

Fraud Detections AVP
Henderson 

As a Barclays Fraud Detection AVP, you will support the strategic agenda of the area, which covers People, Process, Policy & Performance optimization and governance rigor. You will be in charge of the daily management of workflows for a large segment of the Bank's internal operation. You will be responsible for reviewing customers’ accounts that demonstrate potentially suspicious activity from a variant of reporting generated transactional alerts. This is a great opportunity to actively engage in ambitious projects to demonstrate your skills.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

$85,000 – $120,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. it does not include any other type of compensation or benefits that may be available.

What will you be doing?

•    Managing daily staffing and workflow for Fraud Operations in Detections, and ensuring adherence to department quantity and quality standards
•    Proactively identifying service delivery failures and escalating issues/impacts to appropriate business owners
•    Meeting regularly with individual team members; coaching them to meet and exceed their metrics and sales goals
•    Utilizing reporting and direct observation to keep them abreast of their performance towards those goals
•    Providing performance analysis to implement action plan strategies to improve overall performance
•    Being a resource for policy, procedure and human resources questions/issues
•    You will be responsible for broadening the scope of decision-making

What we’re looking for:

•    Five years of experience in managing, coaching and developing staff in a service operation including hiring, training, developing policies and procedures 
•    Over one year of experience managing a team of more than seventy-five direct and indirect reports

Skills that will help you in the role:

•    Attention to detail, recognizing the importance of accuracy and responsiveness
•    Knowledge of all system applications (TSYS, Lexis/Nexis etc.)
•    Demonstrated success at developing and managing an effective organization that meets service standards and financial target, and retains and develops employees

Where will you be working?

You will be working at Barclays Services, Henderson, NV’s fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today’s demands, answering tomorrow’s questions, and redefining the future of customer support in finance.