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Fraud Detection Facilitator

Henderson, NV

We’re here for you and your future

We’re building the bank of the future. We’re staking our claim on tomorrow with game-changing contact centres which truly put the customer first. And we’re giving you an opportunity to develop your career, becoming a part of our 325-year heritage, while delivering life enhancing financial solutions to our customers during these unprecedented times.

Key information

Date live Jun. 27, 2022

Business Area COO & Functions

Area of Expertise Operations

Contract Permanent

Reference Code 90331445

Salary / Rate USD 48000 to 55000

Job description

Fraud Detection Facilitator
Henderson, NV

As a Barclays Fraud Detection Facilitator, you will be a knowledge resource for operational policies and procedures. You will be handling escalated customer inquiries and engage managers as necessary for atypical situations. You will serve as a mentor to a team of non-exempt frontline Colleagues. And the team will consist of Fraud Detection, Fraud Investigations and Deposit Fraud.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

48K-55K

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

What will you be doing?

•    Serving as knowledge resource by maintaining a hands-on presence, answering questions, taking escalated calls, etc.
•    Acting as back up SME for Bank initiatives, while being supported by management
•    You will be accountable for participation in production (i.e. case processing & call support) at management discretion
•    Supporting the management team, while ensuring proper work assignment & completion occurs for the business
•    Actively identifying trends, root causes, and improvement opportunities, and communicating regularly to Team Managers/ Supervisors
•    Acting as secondary point of escalation for reviewing Partner and Office of the President issues
•    Updating and alerting management staff of any trends on the floor
•    Conducting coaching sessions with Analysts at Team Managers’ direction & ensuring coaching review form is completed and administered

What we’re looking for:

•    One year Fraud Detection experience
•    Three years previous service experience in bank operations or credit card settlement/ accounting

Skills that will help you in the role:

•    College degree in a related field
•    Thorough knowledge of Fraud systems, procedures, and regulations
•    Excellent judgment, professionalism, and leadership
•    A high level of enthusiasm and customer service skills

Where will you be working?

At Barclays we’re proud to be redefining the future of finance and here in Henderson, we are defining the future of the workplace and the ways we work and live. We are creating a unique community; one of four strategic tech-enabled hubs that will redefine opportunity for everyone that works here. Whatever you do at Barclays, you’ll have every chance to build a world class career in this world class environment.

What you get in return

Paid vacation

Tuition reimbursement

Paid sickness

Short-term disability-coverage

Medical coverage

Dental coverage

401(k) contribution

Success profile

These are four characteristics you need to be successful in representing us and our partners.

Qualities we look for: care, curiosity, courage, can do

Is this role right for you?

Deciding on your next career step is a big decision, why not take our quiz to find out if this opportunity is right for you?

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The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

We exist to provide responsible finance to people and business – but also a whole lot more.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

Barclays has supported me by providing the equipment, and the training to adapt to working from home.

Gabriel

Working remotely has benefited me in so many ways. While saving money on transportation it has also brought me closer to my loved ones. I have felt a sense of security during these unprecedented times a sense of control of my career and well-being.

Jennifer

For customer support, Barclays expanded the amount of Skype chat rooms for help. We also have team meetings and one on one coaching.

Jack

More about working at Barclays