We’re here for you and your future
We’re building the bank of the future. We’re staking our claim on tomorrow with game-changing contact centres which truly put the customer first. And we’re giving you an opportunity to develop your career, becoming a part of our 325-year heritage, while delivering life enhancing financial solutions to our customers during these unprecedented times.
Jun. 08, 2022
COO & Functions
USD 70000 to 85000
KYC QA Analyst
As a Barclays Quality Assurance Manager you will also be responsible for providing feedback to Management in regards to trends and training opportunities in order to continue improving the process and enable management to provide guidance to the Business Area. In addition to the quality assurance accountabilities, the Quality Analyst Manager may also be tasked with other related US Consumer Bank quality assurance reviews on an as needed basis.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
Minimum 70,000 to Maximum 85,000
The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.
What will you be doing?
• Creating monthly worklist for Quality Analysts based on network staffing
• Maintaining worklists for change in agent status, adjusting worklist targets as required
• Providing weekly and monthly reporting to Quality Management
• Reviewing requests completed by colleagues within assigned business area to ensure consistently meet bank policy requirements and regulator expectations
• Completing and managing error correction verification and ensure timely completion
• Creating and maintaining quality job aids and procedures.
• Providing feedback relating to quality assurance reviews to management, allowing them to continue providing guidance to the team on how to improve accordingly
What we’re looking for:
• Bachelor’s Degree or Equivalent Work Experience
• Three plus years’ experience in BCUS Operations role
• Experience in a Quality Assurance Role
Skills that will help you in the role:
• Knowledge of credit card regulations
• Excellent communication skills (verbal and written)
• Attention to detail, understands importance of accuracy and responsiveness
• Excellent analytical and problem solving skills
Where will you be working?
At Barclays we’re proud to be redefining the future of finance and here in Henderson, we are defining the future of the workplace and the ways we work and live. We are creating a unique community; one of four strategic tech-enabled hubs that will redefine opportunity for everyone that works here. Whatever you do at Barclays, you’ll have every chance to build a world class career in this world class environment.
What you get in return
These are four characteristics you need to be successful in representing us and our partners.
Is this role right for you?
Deciding on your next career step is a big decision, why not take our quiz to find out if this opportunity is right for you?Take our quiz
The Barclays Way
This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.
We exist to provide responsible finance to people and business – but also a whole lot more.
We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.
We discover our full potential through our desire to Empower, Challenge and Drive each other.
Barclays has supported me by providing the equipment, and the training to adapt to working from home.
Working remotely has benefited me in so many ways. While saving money on transportation it has also brought me closer to my loved ones. I have felt a sense of security during these unprecedented times a sense of control of my career and well-being.
For customer support, Barclays expanded the amount of Skype chat rooms for help. We also have team meetings and one on one coaching.
More about working at Barclays
Barclays offers corporate and investment banking and credit card services in the US. Our 10,000 US colleagues are located in offices across the country, with headquarters in New York City, a world-class campus in Whippany, New Jersey hosting our Technology and Functional Teams, and sites in Nevada and Delaware supporting our contact center operations.
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Respect: We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity: We operate with honesty, transparency and fairness in all we do.
Service: We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence: We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship: We prize sustainability, and are passionate about leaving things better than we found them.
Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.