Ops Rigour Control Lead

Operation Rigor Control Lead
Henderson, NV

As a Barclays Operation Rigor Control Lead, you will be responsible for supporting the operational risk and control strategy and providing oversight of control functions and initiatives aligned to multiple supported business areas/functions. You will be supporting the Group in managing several different control functions aligned to the Operational Control Rigor structure.

Salary / Rate Minimum: $85,000
Salary / Rate Maximum: $120,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances 

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

•    Overseeing RCSA management and implementation, ensuring that risks are identified, controls are put into place, and testing is performed
•    Reporting the closure and remediation of incidents, issues, and control gaps
•    Working directly with Leadership on inherent risk assessments, control programs, and issues/risk event management
•    Identifying and implementing continuous improvement and best practices in the control space 
•    Organizing activities associated with controls and best practices across projects and initiatives
•    Ensuring control processes are robust and adhering to meet requirements analyze, validate, track, and monitor delivered projects

What we’re looking for:

•    Bachelor’s Degree in business or related field 
•    Demonstrated management experience in a control or control-type environment
•    Proven experience working in banking or other regulated industry environment

Skills that will help you in the role:

•    Call Center experience with familiarity of call center processes, metrics, analysis, etc
•    Operational Risk, Conduct Risk, Compliance, Audit, and or Control Background

Where will you be working?

You will be working at Barclays Services, Henderson, NV’s fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of today’s demands, answering tomorrow’s questions, and redefining the future of customer support in finance.

#LI-Hybrid

USD 85000 to 120000