Helpdesk Click here to connect with our resourcing helpdesk team ?
Skip to main content

Ops Rigour Lead

Henderson, NV

We’re here for you and your future

We’re building the bank of the future. We’re staking our claim on tomorrow with game-changing contact centres which truly put the customer first. And we’re giving you an opportunity to develop your career, becoming a part of our 325-year heritage, while delivering life enhancing financial solutions to our customers during these unprecedented times.

Key information

Date live Jun. 17, 2022

Business Area COO & Functions

Area of Expertise Operations

Contract Permanent

Reference Code 90334064

Salary / Rate USD 85000 to 120000

Job description

Ops Rigor Lead - AVP
Henderson, NV 

As a Barclays Ops Rigor Lead - AVP, you will be responsible for supporting the operational risk and control strategy and providing oversight of control functions and initiatives aligned to multiple supported business areas/functions. The Assistant Vice President Lead typically supports the Group in managing a number different control functions aligned to the Operational Control Rigor structure, supporting multiple departments in addition to serving in a leadership role.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Minimum 85,000.00 to Maximum 120,000.00

The minimum and maximum salary/rate information above include only base salary or base hourly rate.  It does not include any another type of compensation or benefits that may be available.

What will you be doing?

•    You will be responsible for overseeing RCSA management and implementation
•    Ensuring that risks are identified, controls are put into place, and testing is performed (both design effectiveness and operation effectiveness)
•    Reporting the closure and remediation of incidents, issues, and control gaps
•    Working directly with Leadership on inherent risk assessment, control programs, and issues/risk event management
•    Overseeing and liaising with Barclays Internal Audit (BIA), Monitoring and Testing (M&T), Chief Control Office (CCO) testing, and other external groups testing processes
•    Identifying and implementing continuous improvement and best practices in the control space across
•    Organizing activities associated with controls and best practices across projects and initiatives

What we’re looking for: 

•    Proven experience working in banking or other regulated industry environment
•    Demonstrated management experience in a control or control-type environment
•    College Degree in Business or related field

Skills that will help you in the role:

•    Call Center experience with familiarity of call center processes, metrics, analysis, etc.
•    Operational Risk, Conduct Risk, Compliance, Audit, and or Control Background

Where will you be working?

On the Henderson campus, you’ll find a full-service café; recreational rooms complete with snacks, ping-pong and foosball tables; plus, free parking. We pride ourselves on our inclusive culture focused on celebrating the diversity of all of our colleagues! The Henderson campus also offers plenty of opportunities to get involved and give back to our community.

What you get in return

Paid vacation

Tuition reimbursement

Paid sickness

Short-term disability-coverage

Medical coverage

Dental coverage

401(k) contribution

Success profile

These are four characteristics you need to be successful in representing us and our partners.

Qualities we look for: care, curiosity, courage, can do

Is this role right for you?

Deciding on your next career step is a big decision, why not take our quiz to find out if this opportunity is right for you?

Take our quiz

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more


We exist to provide responsible finance to people and business – but also a whole lot more.


We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.


We discover our full potential through our desire to Empower, Challenge and Drive each other.

Barclays has supported me by providing the equipment, and the training to adapt to working from home.


Working remotely has benefited me in so many ways. While saving money on transportation it has also brought me closer to my loved ones. I have felt a sense of security during these unprecedented times a sense of control of my career and well-being.


For customer support, Barclays expanded the amount of Skype chat rooms for help. We also have team meetings and one on one coaching.


More about working at Barclays