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Speech Insight Analyst

Henderson, NV

We’re here for you and your future

We’re building the bank of the future. We’re staking our claim on tomorrow with game-changing contact centres which truly put the customer first. And we’re giving you an opportunity to develop your career, becoming a part of our 325-year heritage, while delivering life enhancing financial solutions to our customers during these unprecedented times.

Key information

Date live Jun. 03, 2022

Business Area COO & Functions

Area of Expertise Operations

Contract Permanent

Reference Code 90316365

Salary / Rate USD 90000 to 95000

Job description

Speech Insight Analyst
Henderson, NV

As the Barclays Speech Insight Analyst, this is an exciting opportunity as you become responsible for supporting the separate functions of the US Consumer Bank Operations with robust reporting, analytics and insight. Being a Speech Insight Analyst you will specialize in building strategic dashboards for performance monitoring within Tableau.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity. 

$90,000 - $95,000

“The minimum and maximum salary/rate information above include only base salary or base hourly rate.  It does not include any another type of compensation or benefits that may be available.” 

What will you be doing?

•    Supporting the Analytics function in delivering insight to support the strategy and direction of the USBC Operations teams
•    Utilizing key analytical tools and processes to drive operational efficiency, cost efficiency and improved customer experience benefits
•    Exploring opportunities for virtual channels and automated technologies to support customer demand
•    Supporting to define business cases when implementing new technologies or processes
•    Contributing to strategic business initiatives across Barclaycard through more effective MI
•    Implementing solutions which require minimal effort to accommodate for business change
•    Executing on key automation opportunities to deliver insight into the hands of our external and internal stakeholders quickly
•    Assessing and communicating risks to Departmental `1`Leadership to ensure that project goals and targets are being met

What we’re looking for:

•    BS/BA degree in Engineering, Sciences, Finance, Economics or other quantitatively focused subject
•    Master’s Degree preferred

Skills that will help you in the role:

•    Demonstrated and understanding analytical skills and experience with data analysis tools – ability to link operational performance with company business results
•    Excellent written and verbal communication and presentation skills 
•    Energy and enthusiasm to drive towards results 
•    Ability and understanding in managing and prioritizing time and projects

Where will you be working?

At Barclays, we are proud to be redefining the future of finance - Here in Henderson, we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Barclays, you’ll have every chance to build a world-class career in this world-class environment.


What you get in return

Paid vacation

Tuition reimbursement

Paid sickness

Short-term disability-coverage

Medical coverage

Dental coverage

401(k) contribution

Success profile

These are four characteristics you need to be successful in representing us and our partners.

Qualities we look for: care, curiosity, courage, can do

Is this role right for you?

Deciding on your next career step is a big decision, why not take our quiz to find out if this opportunity is right for you?

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The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

We exist to provide responsible finance to people and business – but also a whole lot more.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

Barclays has supported me by providing the equipment, and the training to adapt to working from home.

Gabriel

Working remotely has benefited me in so many ways. While saving money on transportation it has also brought me closer to my loved ones. I have felt a sense of security during these unprecedented times a sense of control of my career and well-being.

Jennifer

For customer support, Barclays expanded the amount of Skype chat rooms for help. We also have team meetings and one on one coaching.

Jack

More about working at Barclays