We’re here for you and your future
We’re building the bank of the future. We’re staking our claim on tomorrow with game-changing contact centres which truly put the customer first. And we’re giving you an opportunity to develop your career, becoming a part of our 325-year heritage, while delivering life enhancing financial solutions to our customers during these unprecedented times.
Jun. 21, 2022
COO & Functions
USD 90000 to 110000
Senior SAS Analyst
As a Barclays Senior SAS Analyst, you will be responsible for Planning & Forecasting across Collections, Fraud, Care and / or Credit Operational functions. You will specialize in forecasting call center volume utilizing time-series modelling to provide accurate staffing projections while working with other functions of the bank to truly understand the business.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
$60,000 - $85,000
The minimum and maximum salary/rate information above include only base salary or base hourly rate. it does not include any other type of compensation or benefits that may be available.
What will you be doing?
• Being solely responsible for all capacity plans and forecasting needs across a key business function
• Providing rigorous methodology approaches to conduct documentation, version control to ensure replicability, performance and adherence to all regulatory controls
• Maintaining good relationships across the entire network to understand business needs and impacts
• Responsible for ensuring appropriate staffing to service customers across different lines of business
What we’re looking for:
• Bachelor’s Degree in a technical field: Statistics, Finance, Economics or similar; Master’s Degree preferred
• Analytical experience with proven performance in decision making and problem solving (Two+ years)
• Microsoft Office Suite experience (Two+ years)
• Coding experience in SAS using complex procedures and data mining techniques (One+ year)
Skills that will help you in the role:
• Proven ability to manage relationships with internal and external stakeholders
• Experience in Planning & Forecasting in a Workforce Management function
• Formal studies and / or experience in statistics and modelling would be beneficial
• Business expertise in an Operational setting
Where will you be working?
At Barclays, we are proud to be redefining the future of finance and here in Henderson, we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Barclays, you’ll have every chance to build a world-class career in this world-class environment.
What you get in return
These are four characteristics you need to be successful in representing us and our partners.
Is this role right for you?
Deciding on your next career step is a big decision, why not take our quiz to find out if this opportunity is right for you?Take our quiz
The Barclays Way
This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.
We exist to provide responsible finance to people and business – but also a whole lot more.
We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.
We discover our full potential through our desire to Empower, Challenge and Drive each other.
Barclays has supported me by providing the equipment, and the training to adapt to working from home.
Working remotely has benefited me in so many ways. While saving money on transportation it has also brought me closer to my loved ones. I have felt a sense of security during these unprecedented times a sense of control of my career and well-being.
For customer support, Barclays expanded the amount of Skype chat rooms for help. We also have team meetings and one on one coaching.
More about working at Barclays
Barclays offers corporate and investment banking and credit card services in the US. Our 10,000 US colleagues are located in offices across the country, with headquarters in New York City, a world-class campus in Whippany, New Jersey hosting our Technology and Functional Teams, and sites in Nevada and Delaware supporting our contact center operations.
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Respect: We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity: We operate with honesty, transparency and fairness in all we do.
Service: We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence: We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship: We prize sustainability, and are passionate about leaving things better than we found them.
Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.