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Sr. SAS Analyst

Henderson, NV

We’re here for you and your future

We’re building the bank of the future. We’re staking our claim on tomorrow with game-changing contact centres which truly put the customer first. And we’re giving you an opportunity to develop your career, becoming a part of our 325-year heritage, while delivering life enhancing financial solutions to our customers during these unprecedented times.

Key information

Date live Jun. 21, 2022

Business Area COO & Functions

Area of Expertise Operations

Contract Permanent

Reference Code 90328334

Salary / Rate USD 90000 to 110000

Job description

Senior SAS Analyst  
Henderson

As a Barclays Senior SAS Analyst, you will be responsible for Planning & Forecasting across Collections, Fraud, Care and / or Credit Operational functions. You will specialize in forecasting call center volume utilizing time-series modelling to provide accurate staffing projections while working with other functions of the bank to truly understand the business. 

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

$60,000 - $85,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. it does not include any other type of compensation or benefits that may be available.

What will you be doing?

•    Being solely responsible for all capacity plans and forecasting needs across a key business function
•    Providing rigorous methodology approaches to conduct documentation, version control to ensure replicability, performance and adherence to all regulatory controls
•    Maintaining good relationships across the entire network to understand business needs and impacts
•    Responsible for ensuring appropriate staffing to service customers across different lines of business

What we’re looking for:

•    Bachelor’s Degree in a technical field: Statistics, Finance, Economics or similar; Master’s Degree preferred
•    Analytical experience with proven performance in decision making and problem solving (Two+ years)
•    Microsoft Office Suite experience (Two+ years)
•    Coding experience in SAS using complex procedures and data mining techniques (One+ year)

Skills that will help you in the role:

•    Proven ability to manage relationships with internal and external stakeholders
•    Experience in Planning & Forecasting in a Workforce Management function
•    Formal studies and / or experience in statistics and modelling would be beneficial
•    Business expertise in an Operational setting

Where will you be working?

At Barclays, we are proud to be redefining the future of finance and here in Henderson, we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Barclays, you’ll have every chance to build a world-class career in this world-class environment.

What you get in return

Paid vacation

Tuition reimbursement

Paid sickness

Short-term disability-coverage

Medical coverage

Dental coverage

401(k) contribution

Success profile

These are four characteristics you need to be successful in representing us and our partners.

Qualities we look for: care, curiosity, courage, can do

Is this role right for you?

Deciding on your next career step is a big decision, why not take our quiz to find out if this opportunity is right for you?

Take our quiz

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

We exist to provide responsible finance to people and business – but also a whole lot more.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

Barclays has supported me by providing the equipment, and the training to adapt to working from home.

Gabriel

Working remotely has benefited me in so many ways. While saving money on transportation it has also brought me closer to my loved ones. I have felt a sense of security during these unprecedented times a sense of control of my career and well-being.

Jennifer

For customer support, Barclays expanded the amount of Skype chat rooms for help. We also have team meetings and one on one coaching.

Jack

More about working at Barclays