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People and Community Lead

Knutsford, England

Barclays Technology

In Barclays Technology, we build solutions that make life simple for our customers. Solutions that are global, agile and smart. As a part of our team, you'll recode and reimagine, learn and adapt. Rewire what the world needs, and look ahead. This is where you can be at your best. Where you can redefine the future of finance.

Key information

Date live Jun. 24, 2022

Business Area COO & Functions

Area of Expertise Technology

Contract Permanent

Reference Code 90334482

Job description

Salesforce People and Community Lead  
Knutsford / Glasgow

As a Barclays Salesforce People and Community Lead, you will be responsible for the strategy and execution of all communications, PR and events promoting Salesforce and its use across the bank. Growing the EagleForce community and showcasing the use cases as well as facilitating town halls and key forums. Responsible for the Salesforce workforce strategy across the bank, working with the business teams to identify their resource needs and how to fulfil them.  Developing a skills and resource pipeline. 

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.

We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in.  Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
•    Managing the Adoption and Implementation team and ensure the correct alignment of priorities to deliver the Salesforce Training and Communications strategy in line with goals
•    Defining the SalesForce communications strategy, ensuring consistent and robust messages to all levels of the organization
•    Developing & driving training and L&D strategies on the Salesforce platform across technical and non-technical roles
•    Ensuring we have a world class Salesforce practice with access to the right level of training and certification
•    Working with senior partners across technology and the business to ensure regular occurrence of Salesforce roadshows, awareness events and workshops
•    Partnering with colleagues in the learning transaction cycle to ensure Salesforce training and learning strategy aligns with group objectives
•    Working with Stakeholders to establish and forecast their resource needs including demand, skills & certification
•    Identifying methods of recruitment to extend and build the salesforce skilled workforce at scale, taking strategies to the key stakeholder for buy in and support

What we’re looking for:
•    Experience managing a technology change team
•    Experience of implementing training and communication solutions in a large environment
•    Experience in communications & events management and delivery
•    Excellent organizational skills

Skills that will help you in the role:
•    Experience in recruitment
•    Experience in PR & communications
•    Able to influence positive relationships with key stakeholders in Technology, customer groups, and external stakeholders e.g. regulatory, professional associations
•    Deliver results in more favorable customer/ colleague opinion, improvement in external perception and increases support for programmes and services

Where will you be working?
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64-acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.


What you get in return

However high you rise at Barclays, we believe all our employees should receive a competitive package of core benefits flexible to you and your family’s needs. At Barclays, you’ll support our customers and clients, and we’ll support you with rewards that will genuinely make a difference.

Competitive holiday allowance

Competitive pay

Life assurance

Income protection

Private medical care

Flexible working

Pension contribution

Voluntary benefits

Success profile

To be successful in Barclays Technology, there are a few things we look for. Creativity, curiosity, and an excitement of what we can offer, and what you can do here.

Qualities we look for: communicator, relationship builder, self-starter, detail-oriented, patient, helpful

Our technology

We are continually investing in the technology powering our business. This means rebuilding and reinventing our systems to make them fit for a world-class future. It means developing systems that help us support and protect the global economy. It means anticipating the future and taking Barclays forward as a technology-led business. We are building a team of the most perceptive and talented tech analysts, engineers and developers fluent in the most current languages to deliver all of this, and more.

Where do you want to take your tech career?

Financial services is going through a massive transformation, and here at Barclays we’re leading the way. People are our greatest asset. And that’s why we give our colleagues the opportunity and space to explore their ideas, and innovate on a global scale.

Find out more about what our leaders think the Barclays workforce of the future will look like.

Play the tech videoPlay video

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more


We exist to provide responsible finance to people and business – but also a whole lot more.


We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.


We discover our full potential through our desire to Empower, Challenge and Drive each other.

I find that the work/life balance in my current role allows me to be more productive and flexible, to ensure my personal and professional ‘lives’ have the attention they need.


Head of Client Management Application Support – Whippany, New Jersey

Barclays technology has a crucial role to play and I have relished the opportunity to be involved in game-changing tech programmes.


Business Banking and BFA Chief Information Officer – Radbroke, Knutsford

The great thing about Barclays is that I get to work on great technological pieces, while seeing the effect they have on this important business.


Electronic Trading Technology – Prague, Czech Republic

Barclays’ strong values of Service and Excellence are very much evident in the work we do. Our exciting tech solutions have improved customer and colleague experiences, and added huge value to the bank.


Delivery Manager and Business Analyst – Pune, India

More about working at Barclays