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Retail Banking Customer Service - Foundation Apprentice Programme - 2023

Knutsford, England

Apprenticeships at Barclays

As an apprentice, you’ll join us in real, permanent, well-paid jobs – doing real, challenging work from the very start. At the same time, you’ll receive world-class training towards recognised, meaningful qualifications – up to Master’s degree level. Every apprentice is given the same level of support, no matter where you start or where you come from. We’ll guide you all the way, from the application process, through your training, to qualification and beyond.

So, if you’re thinking about your next steps, think differently. Think Barclays.

Key information

Date live Dec. 19, 2022

Business Area Barclays UK

Area of Expertise Apprentice - Foundation Apprentice

Contract Foundation Apprentice

Reference Code 00280539

Job description

Customer Service Foundation Apprenticeship 2023
Annual Salary: £21,220 + benefits


Our Foundation Apprenticeships are a rare blend of opportunity: meaningful work, professional development, a good salary, and investment in your potential – all within a globally-respected financial organisation. Whatever your experience, whatever your age, it’s a firm foundation for the career you want, with support to achieve what you’re capable of. If you never imagined you could find success in a world-class bank, or you never thought apprenticeships could be the start of something big, it’s time to think differently.

Why a Barclays Apprenticeship?

Our Foundation Apprenticeship will build your skills and set you on the path to becoming a fully-fledged professional. You’ll gain professional qualifications equivalent to two A Levels, and you’ll be a full-time employee from day one, which means you don’t have to apply for a job with us at the end: you’ll already have one.

We’ve spent 11 years perfecting the support that you’ll receive on our Apprenticeship programme. That starts with our market-leading Talent Coach model: from day one, you’ll be assigned a talent coach matched to your needs and background, and together with your line manager, they’ll support you as an individual. We’ll also match you to an expert in your specialist subject, ready to share their knowledge.

The Apprenticeship route gives you the opportunity for self-discovery and helps you to explore different career paths. With over 325 years of expertise in Banking, Barclays operates in over 40 countries, employing over 80,000 people to help move, lend, invest and protect money for customers and clients worldwide. Giving you endless opportunities to network and discover what makes you tick.

Our programme is open to anyone, no matter your background or your age. So you’ll be joining an Apprenticeship cohort who are from all different walks of life, whether that’s school leavers starting their career, ex-military wanting to kick-start a career in the corporate world to parents wanting to return to work after having time off.

Customer Service at Barclays

Why build a career in Customer Services at Barclays? You’ll be at the forefront of our obsession with customers - and right now our customers need us more than ever. They need colleagues who are understanding, committed, and take ownership of their development. So we’ll give you the tools to make sure you’re always learning and growing so that you can adapt to our customers changing needs and support them when they need us the most - from life's little moments to the big ones.

Are you eligible?

For our Foundation Apprenticeships, you’ll need 5 GCSE’s at A*-C (9-5) including Maths and English (or equivalent)

You’ll also need dedication. Our Foundation Apprenticeship creates opportunities for all sorts of people to thrive. Even if something’s held you back until now, we’ll help you excel, with our investment.

In return, we look for apprentices who’ll be committed to us too: willing to learn and driven to work hard. You’ll be ready to put in the work it takes to reach your potential, and we’ll be there to help you discover your path.

Working in Knutsford

Set in a stunning 64-acre site, Barclays Radbroke campus in Knutsford, Cheshire, is a tech hub like no other. The campus has tennis courts, gardens and even bee hives, as well as the latest in technology systems, equipment, and development.

Behind our world-leading innovations is a 3,500-strong team: some of the world’s best minds who are re-defining the future of finance, each and every day. It’s an incredibly diverse community with talents in all kinds of areas, from academics to project masterminds to people who build robots.

Whilst our campus facilities will make you want to come to the office to work every day, flexible working is celebrated and we are currently operating in a hybrid working environment; many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. And when you do come into the office to work, we offer a free coach service from both Knutsford and Northwich station multiple times a day if you'd prefer to travel by train.

What you get in return

Our apprenticeships are open to anyone, from any background, and any age. And that’s why we make sure to offer you a competitive package of benefits that are flexible to you, whatever stage of life you are in – from school leavers to return-to-work parents.

Paid holiday

Competitive salary of £21,200

Private medical care

Enhanced parental leave

Flexible working

Life assurance

Employee resource groups

World-class office facilities

What makes a successful Apprentice at Barclays?

Our Apprenticeships are designed to be career boosting experiences, regardless of your qualifications. To us, it all comes down to your attitude, commitment and will to succeed. We’re looking for potential, and here are some of the qualities that will help you excel.

Qualities we look for: Resilient, adaptable, confident, driven, empathetic, curious

Why Barclays?

There’s no other business quite like Barclays. There are no other careers quite like ours. We’re here to champion your development, and we truly want you to enjoy your career journey. We’ll give you all the support and encouragement you need to make the most of this experience. And you’ll have the chance to make a genuine contribution to our inclusive culture and support our purpose as we serve our customers, clients, communities and colleagues.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

We exist to provide responsible finance to people and business – but also a whole lot more.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

Barclays encourages growth and career progression. Don’t be afraid to contribute. Everyone’s opinion is valued.

Megan

Higher Apprentice

The exposure to various areas of the bank really allows you to plan out your ideal career path.

Alister

Higher Apprentice

You’ll always have the support you need within your role.

Mathew

Foundation Apprentice

Barclays is a supportive and encouraging company, so never be afraid to ask questions. Always take advantage of any opportunities provided.

Claire

Foundation Apprentice

More about working at Barclays