Skip to main content

Date live: Jan. 24, 2023

Business Area: COO & Functions

Area of Expertise: Finance

Reference Code: 90353339

Contract: Permanent

Senior Business Manager 

As Barclays Senior Business Manager, you will define, implement and execute strategic and operational plans for BUK COO. You will be working closely with members of the BUK COO ExCo to deliver a step change in service performance metrics, create capacity, and simplify and automate the organisation. You will also work in Finance as part of BUK COO Finance & Business Management (F&BM).

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing? 
• Providing input into the strategy and organisation design for BUK COO Operations Transaction Cycle
• Supporting the embedding of the COO TOM Design Authority to govern key decisions and workforce allocation
• Managing the hiring process end to end on behalf of your AE
• Sourcing and understanding Automation drivers and metrics for each service within your TC
• Providing review and challenge of Financial and Workforce Performance /Actuals, on behalf of your TC AE
• Running the Monthly Business Review sessions that cover financial, workforce, service, remediation, capacity planning and change performance
• Reviewing and challenge all Hiring Approvals, including promotions, extensions and furlough extensions, and ensuring due process is followed for each submission
• Working as a proactive member of the F&BM team to drive the forward agenda, monitor upcoming commitments, and collate, track, manage and review all TC actions

What we’re looking for: 

• Exceptional verbal communication skills to present commercial workforce and financial topics clearly and concisely to COO Leadership and Finance Management team 
• Excellent presentation skills and ability to form a credible story at the appropriate level requested 
• Excellent track record at partnering to solve a range of problems
• Proven leadership track record with ability to work globally and develop close working relationships with peer teams in other regions 

Skills that will help you in the role
• Adaptable and flexible and comfortable operating in an environment where there is ambiguity
• Credible to key stakeholders and able to resolve disparate views, at all levels of the organisation
• Able to build a network that can be leveraged as needed to resolve complex issues
• Experienced professional with significant expertise in the finance and banking sector 

Where will you be working?
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops. 


More about working at Barclays

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more


We exist to provide responsible finance to people and business – but also a whole lot more.


We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.


We discover our full potential through our desire to Empower, Challenge and Drive each other.