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Date live: Sep. 17, 2023

Business Area: COO & Functions

Area of Expertise: Relationship Management / Sales

Reference Code: 90376759

Contract: Permanent

Specialist Customer Care Advisor
Knutsford

As a Barclays Specialist Customer Care Advisor, you will serve the complex needs of our customers and will be there to help when they need us most. As part of a growing team, you will be helping our customers through challenging life events such as financial difficulty, being scammed, or defrauded or a bereavement. You will also help to find a fair and simple ways forward for our customers by providing great digital tools and offer solutions backed by expert colleagues to help improve our customers future financial stability and prospects.  

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?
•    Providing excellent customer service & responses on behalf of Barclays to create excellent customer satisfaction 
•    Identifying learning opportunities to ensure continuous improvement. 
•    Ensuring that the quality of tasks performed by yourself and others you closely work with are maintained to a high and consistent standard
•    Ensuring that the solutions that are offered to our customers are accurate and delivered in a timely manor 
•    Adopting a values-based approach when dealing with customers  
•    Ensuring that all activities and duties are carried out in full compliance with regulatory requirements whilst adhering to relevant Policies & Standards 
•    Ensuring vulnerable customers are identified and assisted appropriately, and being able to handle issues and messages efficiently to best help our customers 


What we’re looking for:
•    Experience of operating in a customer focused role  
•    Experience of building relationships through good rapport, people skills and anticipating needs of our customer 
•    Ability to use own judgement and previous experience to resolve issues for customers, following Barclays’ defined policies and processes. 
•    Capability to promote and help customer adoption of digital offerings 

Skills that will help you in the role:
•    Experience of working in a Customer Care role 
•    Experience of working with stakeholders to develop relationships and proactively support and educate customers 
•    Capability to work independently on largely non-complex situations
•    Accountability for own performance, to best contribute to team deliverables

Where will you be working?
You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.




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