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Design Researcher

Date live: Feb. 20, 2020

Location: London

Reference Code: 90252868

Business Area: Barclays UK

Area of Expertise: Product Management

Contract: Permanent

Design Researcher 
London, Northampton and Radbrooke


In the Experience Design team, we put customers first in everything we do. We champion user-centred design thinking while building digital experiences to help transform the second oldest brand in the UK. Don’t be put off by the size of the company or the fact we are a bank, everyone is diverse here. As an established integrated team, we are rapidly growing our capability to include Design Research, which will continue to drive our mission of creating a design community at the heart of the business.

What will you be doing

• As Design Researcher you will be an experienced researcher capable of assisting with research activities internally and externally, helping engage project teams and others with research
• You’ll be assisting with planning, running research projects to support the creation of beautiful, useful, innovative products for our 25m UK customers
• Running research activities in project teams and help to engage wider design team and stakeholders with research
• Actively contributing to what type of research will provide the best insights in the time give
• Analysing research data and clearly communicating the findings
• Developing new ways of working to improve the way the team carries out research

What we’re looking for:

• Experience of working with a range of research methods, including: lab studies, ethnographic research methods, survey development, statistical analysis, and persona development
• You’ll have an educational background which will have utilised research methods, including but not limited to; social sciences, science disciplines, data analytics or technology
• Experience creating clear methods to communicate key insights to a wide range of stakeholders, contributing to ways to build a knowledge base to extract maximum value from all research
• Comfortable with ambiguity and able to thrive in a dynamic, fast-paced environment

Skills that will help you in the role:

• Experience working with designers, developers, stakeholders or clients
• Able to help others outside of research to understand different methods and help to build the best most knowledgeable teams while empowering the whole design team

Where will you be working?

In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym and staff restaurant. We will consider requests that the role be based at Barclays’ key alternative UK locations of Knutsford and Northampton.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. 

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager.

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Our Values 

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.

We will consider applications from job share applicants 

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