Chief Controls Office AVP
Date live: Feb. 14, 2020
Reference Code: 90254489
Business Area: COO & Functions
Area of Expertise: Business Management
Overall purpose of role
Chief Controls Office (CCO) is a dedicated team responsible for risk, control and oversight within the Investment Operations function the Savings, Investments & Wealth Management (BUK) / Private Bank & Crown Dependencies (BI). The role of the team is to provide assurance primarily through the identification and mitigation of risk on all operating platforms across Wealth Processing.
CCO are responsible for the design and implementation of the Enterprise Risk Management Framework; monitoring Line Management execution against risk policies and procedures; coordination and review of the Risk Control Self-Assessment (RCSA); Controls Testing; strategic delivery of the controls automation agenda; and production of compelling management information for submission to various risk and control / service management forums
• Risk & Control Self-Assessment (RCSA): Coordinate the submission of the RCSA across Glasgow Operations, including briefing performers and reviewers, inputting to submissions, reviewing the completeness and accuracy of submissions and confirming that appropriate evidence is maintained. The role also includes performing reviews and challenge on the closure of remedial actions identified during the RCSA process.
• Escalation and Remediation risk events arising from Wealth Processing issues: Drafting, reviewing and submission of risk events/incidents occurring in Operations via the pre-defined escalation process and tools. Ensuring all appropriate stakeholders are notified within a timely manner. Performing root cause analysis into the source of the failure and ensuring the ongoing robustness of any new or enhanced controls, oversight of mitigating actions to ensure they are delivered in a timely manner.
• Controls testing: Involvement in the controls testing programmes of work as and when required. This includes design and implementation of the controls testing plan, review of quality and consistency of output and monthly/quarterly reporting on progress and findings.
• Control Automation: contribution to the control automation agenda through the identification of controls for improvement via reviews with Operations areas and process assessment [Forward Engineering] activity.
• Governance & Reporting: Assisting in the timely completion of risk and control management information to delivery compelling reporting to senior management meetings. This includes key risk reporting; breaks reporting; Risk Oversight Meetings etc.
• Business Change Agenda (including mandatory and regulatory programmes): Review of project materials (e.g. process maps, procedures, testing approach) to assess the impact on the risk and control environment. Attend Steering/Management Committees to provide independent risk input on key “go live” decisions on key projects.
• New Product Sign-Offs: Provide challenge on ‘risk’ of new products and provide sign-off on suitability of all Operational aspects of the new product from reviewing the design of templates/instructions through to the method the product information flows will be managed by Operational areas.
• Audit Management: Interfacing between audit teams (whether Barclays Internal Audit or external audit) and the Operational teams to ensure a smooth and effective audit experience takes place for the business. Key tasks include guidance and oversight of pre-audit preparation, day-to-day oversight of auditor activity and the monitoring of post-audit completion activities prior to audit point closure.
• Risk and control experience including implementing risk and control techniques e.g. risk identification, risk assessment, risk mitigation, and risk management ideally gained via working knowledge of Operations or Operational Risk Control/Management
• Experience of working within a team within a high volume environment
• Excellent command of the English language, with strong written and verbal communication skills, and the ability to communicate effectively across all levels
• Good communicator, both verbally and written, with the ability to negotiate and influence at all levels including the ability to deal with complex problem solving/decision-making skills at speed
• Ability to deliver quality results within a challenging but positive and influential style. Additionally, they must be an enthusiastic and pro-active team player, with common sense and patience combined with a flexible attitude to working hours.
• Educated to degree level or equivalent or have an appropriate professional qualification e.g. IRM, IIA, ACA etc.
• Focused on excellence and delivery, resilient and able to work with many and varied deliverables.
• Experience of setting and directing the objectives and responsibilities of the team with demonstrable success in driving the team to deliver desired and timely outcomes to those objectives.
• Ability to proactively engage with senior management, demonstrating an inquiring mind and the courage to follow it through to a sound conclusion.