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Date live: Mar. 16, 2023

Business Area: Barclays International

Area of Expertise: Investment Banking

Reference Code: 90366428

Contract: Permanent

Job Title:  Trust & Fiduciary Services
Location: Mumbai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working 

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.


The role holder is expected to manage three key areas in the Wealth Advisory Business:

a)    Oversight & support to Trust Operations on trust accounting, taxation and audit matters.
b)    Support to central finance & tax teams at corporate entity level on billing, audit, and data/information support. 
c)    Manage risk, compliance & governance aspects for the Trust platform. 

The role holder will play a pivotal role in overseeing and monitoring activities undertaken by Trust Operations team, particularly on accounting & taxation matters.

The role holder is expected to focus on ensuring implementation of the right set of procedures and practices benchmarked to the highest level of global standards, maintaining sound risk management; delivering great customer service; ensuring that control measures are effective and relationships are sustained with large and complex clients.   The role holder will be focused on building efficiency and effectiveness across the existing operating platform to deliver outstanding customer and colleague centric journeys. The role holder will also play a leading role in ensuring strong governance across the platform and manage outsourced relationships to ensure the right operational service levels are maintained.   

The role holder shall contribute to the platform delivery objectives of business by interacting with clients and be able to demonstrate the USP of Barclays Trust & Fiduciary Services proposition in India especially from experience, expertise and efficient client service delivery perspective.

The role holder will represent Barclays as the Senior Trust & Fiduciary Services representative in India, providing overarching leadership and driving strong governance of the India platform.

What will you be doing?

Business Support on accounting, taxation, audit and Trust Administration: 
•    Manage the operations team specifically with respect to delivery of actionable on Trust accounting, billing, tax & audit matters ensuring 100% compliance 
•    Responsible and liaise with internal & external stakeholders for various activities pertaining to client engagement and delivery
•    Support the platform on matters relating to client billing 
•    Manage indirect reports in the Trust operations team helping them identify strengths & development areas in their own skills and behaviors
•    Providing data/inputs to central finance & tax teams at corporate entity level relating to the business, assist to resolve queries and provide audit support
•    Providing support to the corporate entity - finance team on billing/invoicing matters
•    Any other general support activity required from time to time 

Risk, compliance & governance: 
•    To exercise control over resources, policy formulation & planning and be accountable for end results.
•    To have comprehensive understanding of sub functions like Fiduciary Risk, Business Risk, Compliance, Operations, Client on boarding, etc and how their processes and resources interact to achieve the objective of efficient and effective client delivery for Trust business.
•    To be responsible and liaise with internal & external stakeholders for various activities pertaining to client structures and platform delivery & execution.
•    To manage relationship with key trust clients and addressing their needs in respect of asset infusion, distributions, etc.
•    To assist in drafting & implementing Barclays strategy / policy in all areas including risk management (operational, CDD and fiduciary), change, sales and business development pertaining to Trust & Fiduciary Services and linking as appropriate with specialists from the Group in particular in particular ensure team adherence to reputational risk, Financial Crime procedures covering New Client Acceptance/Customer Due Diligence and Money Laundering responsibilities.
•    Given the technical expertise, review and clear case documentation and ensure fiduciary risk aspects are adequately dealt. This also includes explaining and driving various operations, compliance, technology and other infrastructure teams to deliver on the platform including escalation wherever required to COO office.
•    To ensure that all governance, risk management, controls reporting and compliance requirements are adhered to.
•    To have supervisory control on ERF systems and manage exceptions pertaining to Trust business, if any.
•    To oversee and ensuring that service and delivery standards of outsourced vendors (tax consultants) are up to the desired levels.
•    To have an oversight on Trust Operations team, helping them to identify strengths and development areas in their own skills and behaviours.

The role holder will demonstrate good analytical skills by reviewing the client requirements, sourcing data from relevant internal and external stake holders to address the said requirements while in parallel ensuring that the platform policies and standard compliances are also adhered to and where required he/she shall reach out to the relevant stakeholders to address the requirement through modification / clarification in the relevant or applicable policies and standards.

The role holder will ensure innovative as well as effective solutions for both platform and client related queries by interacting and collaborating with various internal stake holders and external stake holders e.g. legal firms to interpret problems, carry out research (where required either on his own or through an internal or external stake holder.)

The role holder shall demonstrate a broad and comprehensive understanding of concepts & principles of Indian Trust & Fiduciary services industry by identifying and resolving issues that could have an impact beyond the said scope of services. 

What we’re looking for:

•    Qualified Chartered Accountant (minimum requirement)
•    Through understanding of accounting and taxation particularly on private trusts, employee benefit structures  
•    Compliance, Risk & Control driven approach

Skills that will help you in the role:

The role holder will interact with (A) all internal stakeholders & senior management, Trust & Fiduciary Front Office, Trust Operations team, accounts & tax team, auditors, (B) external stakeholders viz. external auditors, accounting/tax consultants and the clients.   The role holder is expected to have good interpersonal skills.  

Where will you be working?

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
We operate with honesty, transparency and fairness in all we do.
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
We champion innovation, and use our energy, expertise and resources to make a positive difference.
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

More about working at Barclays

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more


We exist to provide responsible finance to people and business – but also a whole lot more.


We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.


We discover our full potential through our desire to Empower, Challenge and Drive each other.