eDiscovery Technology Operations Analyst
As a Barclays eDiscovery Technology Operations Analyst, your focus is to preserve, collect and cull electronically stored information (ESI) in response to legal, regulatory, and internal investigation requests. You will be accountable for executing day-to-day requests from receipt through to delivery, ensuring expectations are met. You will assist with the development and implementation of technical solutions for preservation and collection of data, including one-time solutions for rare or infrequent request requirements.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
What will you be doing?
• Understanding the operating procedures for different ESI to collect, collate, and deliver the data evidence in an appropriate format to various clients, customers, and stakeholders
• Providing assistance to stakeholders to ensure that preservation and collection is completed within SLAs and in a manner that is consistent with best practices
• Maintaining accurate documentation for the collections of ESI for a request
• Performing quality control process of the collections of ESI by other team members for matters the role holder is managing
• Ensuring that evidence handling best practices is maintained throughout the collection and delivery process
• Liaising with internal teams to provide support to litigation, HR and ER matters, compliance requests, traditional investigations, regulatory reviews
• Identifying, analysing and communicating risk to senior members of the team to mitigate downstream affect to stakeholders
• Ensuring that all data collected and examined within a case is appropriately handled, stored, deleted, and tagged to protect personal and corporate entitlements and comply with laws
What we’re looking for:
• An individual who has been working in IT (or similar role) with interest to work in the eDiscovery field
• Self-starter with excellent organisational and interpersonal skills
• Detail orientated individual with proven ability to execute process consistently
• Able to communicate effectively, both orally and in writing, with clients, customers, colleagues, and subordinates
Skills that will help you in the role:
• Excellent time management and planning skills with experience of working under pressure
• Experience in the eDiscovery field
• Experience and working knowledge of collections of ESI and knowledge of enterprise and industry standard technology (e.g., Email, Bloomberg, Archiving infrastructure)
Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.