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Date live: Mar. 16, 2023

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90361262

Contract: Permanent

Ops Planning & Strategy Manager

As a Barclays Ops Planning & Strategy Manager, you will be working as a member of the Operations Extended Leadership Team and will support the Head of Strategy and Planning to develop, deliver and track a data lead servicing strategy that optimizes cost and customer experience. For this role, you will also collaborate with other Senior Leaders in Ops, Tech and Business areas in Payments, Consumer Banking and Payments, Corporate Bank and BUK to evaluate, monitor, report and recommend service and efficiency initiatives across BPMS Operations.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
•    Maintaining the three-year rolling ops plan, aligned to BP strategy
•    Producing monthly and quarterly reporting and governance decks for consumption by Executive Leadership Team
•    Conducting data analysis to develop and deliver actions to support and enhance customer experience and optimizing cost, recommending, and driving actions to maximize strategy
•    Developing Cost To Serve and capacity creation methodology and reporting
•    Being responsible and acting as part of the Operational Extended Leadership Team, developing a highly skilled and engaged, inclusive workforce
•    Communicating and reporting on operational strategy and performance, recommending and driving actions to maximise efficiency and customer experience
•    Deputising for Head of Strategy and Planning at meetings together with senior stakeholders including COO and Business Executives
•    Working together and closely with BP Data and Insight teams, operational change, commercial & operations to ensure clear and effective ops strategy and optimised performance

What we’re looking for:
•    Excellent analytical and problem-solving skills: Able to use data to identify and drive solutions
•    Proven track record of speedy and effective execution of plans: Delivers results that ‘move the needle’ 
•    Exceptional Leadership skills, able to deliver on goals via clear direction and effective people management               
•    Demonstrated stakeholder management skills, able to influence and communicate with stakeholders at all levels with great interpersonal skills

Skills that will help you in the role:
•    Excellent communication skills, both verbal and written
•    Experience in spearheading and managing a team
•    Ability to influence Senior Executive Stakeholders
•    Exceptional analytical skills with the ability to present simple and relevant business performance updates / solutions 

Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes. 



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