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Date live: Jan. 25, 2023

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90351736

Contract: Permanent

Support Worker

As a Barclays Support Worker, you will provide wide range of assistance to help support visually impaired manager within Fraud Operations. You will be joining Fraud Operation Services, which consists of multiple teams worldwide investigating and preventing fraud across the complete Barclays portfolio. You will be embarking on a highly rewarding career opportunity to help make a difference and support with diverse administrative tasks in office and remotely based demonstrating computer literacy skills. 

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances 
Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
•    Taking inaccessible electronic materials and reformatting or converting them into accessible formats 
•    Verbally describing on-screen information as requested including description of screen colours, font, graphics, and other on-screen elements 
•    Preparing presentation, format and layout of documentation, analysis and reports produced by the Manager 
•    Providing guide support to ensure that the visually impaired manager is able to navigate the office environment where necessary
•    Facilitating external events including navigating around unfamiliar buildings, and occasionally assisting individual to get safely around unfamiliar venues
•    Providing assistance in terms of explaining and articulating paper handouts, flipcharts and overhead projector presentations while in meeting
•    Assisting completion of paper-based documentation, adhering to spelling, punctuation, and grammar as appropriate
•    Transcribing from internal & external correspondence, reports, and other documentation, where terms may be technical and complex and urgent deadlines will have to be met  

What we’re looking for:
•    Excellent communication skills – oral and written correspondence and high degree of interpersonal skills when dealing with a range of people and complex situations
•    Ability to respond to changing priorities and urgent requests and multitask in a busy challenging environment
•    Exceptionally proficient in MS Office products and proven record of learning and adapting to variety of internal systems   
•    Awareness of and interest in Diversity & Inclusion matters, including disability and mental health  

Skills that will help you in the role:
•    Highly professional manner, excellent attention to detail and ability to work to tight deadlines when under pressure
•    Previous experience of working with visually impaired individuals would be useful but is not strictly necessary, an understanding of disability and assistive technologies that can help  
•    Experience working within a project-oriented environment; self-motivated and proactive individual
•    Enthusiastic, cheerful team player with a desire to work hard and learn about the organisation and team

Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.

More about working at Barclays

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