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Date live: Jun. 10, 2021

Business Area: Barclays UK

Area of Expertise: Product Management

Reference Code: 00275348

Contract: Permanent

UX Researcher

As a Barclays UX Researcher, you will be at the forefront of creating award winning products for our 25 million customers.   You will be part of our large and diverse Insights and Design Team, offering you an exciting opportunity of a creative and collaborative environment, right at the heart of product development. This is part of a key transformation to evolve and grow Barclays User Research capability and is part of an ongoing investment by the Bank.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.

This opportunity is open to dynamic working arrangements. Such as working from home, flexible or compressed hours, and part-time options. If you have a need for flexibility, please apply and discuss this with us during the hiring process.

These roles will initially be remote working but the successful applicant will be based out of any of our centralised locations of London, Northampton and Radbroke (Manchester).

What will you be doing?
•    You will be an experienced User Researcher capable of assisting with research activities internally and externally, helping engage project teams and others with research
•    You will be assisting with planning, running User Research projects to support the creation of beautiful, useful and innovative products for our 25m UK customers
•    You will be actively contributing to what type of research will provide the best insights in the time given, developing new ways of working to improve the way the team carries out research.
•    Analysing User Research data and clearly communicating the findings to a wide range of stakeholders.
•    Working at the heart of the Design Function, alongside Designers, Product Owners and various internal / external stakeholders

What we’re looking for:
•    Proven design research project experience focusing on end to end customer UX
•    Experience utilising usability lab studies, user interviews, expert evaluations, participatory design sessions, rapid prototyping, ethnographic research survey development, analysis
•    A team player and good communicator who can engage with a wide range of candidates and stakeholders.
•    Comfortable with ambiguity and able to thrive in a dynamic, fast-paced work environment

Skills that will help you in the role:
•    Empathy and an interest in human behaviour, needs and motivations. 
•    Understanding of research operations (tools, processes) to improve team efficiency and effectiveness of research.
•    Good collaboration skills, experience working with designers, developers, stakeholders or clients

Where will you be working?
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. 
We purchased the building from the landlord in early 2018 as a sign of our commitment to investment in Northampton. Plans to further develop this Campus-style location are under way to allow for a real collaborative work environment. Based just off the A45 it is easily accessible by both car and bus routes.


More about working at Barclays