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Application Support Specialist

Pune, Maharashtra

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Barclays Technology

In Barclays Technology, we build solutions that make life simple for our customers. Solutions that are global, agile and smart. As a part of our team, you'll recode and reimagine, learn and adapt. Rewire what the world needs, and look ahead. This is where you can be at your best. Where you can redefine the future of finance.

Key information

Date live Nov. 25, 2021

Business Area COO & Functions

Area of Expertise Technology

Contract Permanent

Reference Code 90305239

Job description

Job Title: Application Support Specialist

Location: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. 

If you would like some flexibility, then please discuss this with the hiring manager.

Introduction:

  • The Application Support Specialist will perform a critical role in BX GTSM with responsibility to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated user queries
  • Own, maintain and track incidents and problems through their entire lifecycle
  • Hands-on technical role, and should be able to work independently
  • Manage the successful handover of change into the production environment

What will you be doing?

  • Takes responsibility for the technical resolution of incidents, reacting quickly and as necessary to live software errors to limit downtime and resolve the issue. Ensuring the delivery of solutions in line with the Service Level Agreements to deadlines and quality standards, providing regular updates to key stakeholders at all levels.
  • Takes accountability for the ownership and execution of all application related activities in the day to day operations of the Banks production applications relating to the individual product area
  • Ownership and prioritisation of individual incidents and ensuring support of the handover of new or enhanced software into business-as-usual (BAU) operation, absorbing and assimilating the information
  • The delivery of documentation to agreed standards, on time and error free
  • As part of a team provide 24/7 cover and support, providing expertise and specialised system knowledge to allow the resolution of key incidents outside of business hours (i.e. on-call).
  • PIR (Post Incident Review) attendance
  • Identify proactive remedial strategies to prevent future software problems and to improve the quality of delivered software

What we’re looking for:

  • Relevant experience in application/technical support
  • Relevant experience in incident/problem management
  • Experience in the following technologies – Linux & Oracle

Skills that will help you in the role:

  • Graduate degree preferred
  • ITIL V3/V4
  • Java, WebSphere, ITRS, ELK & Wily
  • Unix/Linux scripting      
  • SWIFT applications knowledge.
  • SAG/SNL knowledge
  • FIN messages standards overview
  • ISO20022 standards overview
  • Technologies – SQL, TomCat, WMQ

Where will you be working?

  • Pune

Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

What you get in return

However high you rise at Barclays, we believe all our employees should receive a competitive package of core benefits flexible to you and your family’s needs. At Barclays, you’ll support our customers and clients, and we’ll support you with rewards that will genuinely make a difference.

Competitive holiday allowance

Competitive pay

Life assurance

Income protection

Private medical care

Flexible working

Pension contribution

Voluntary benefits

Success profile

To be successful in Barclays Technology, there are a few things we look for. Creativity, curiosity, and an excitement of what we can offer, and what you can do here.

Qualities we look for: communicator, relationship builder, self-starter, detail-oriented, patient, helpful

Our technology

We are continually investing in the technology powering our business. This means rebuilding and reinventing our systems to make them fit for a world-class future. It means developing systems that help us support and protect the global economy. It means anticipating the future and taking Barclays forward as a technology-led business. We are building a team of the most perceptive and talented tech analysts, engineers and developers fluent in the most current languages to deliver all of this, and more.

Where do you want to take your tech career?

Financial services is going through a massive transformation, and here at Barclays we’re leading the way. People are our greatest asset. And that’s why we give our colleagues the opportunity and space to explore their ideas, and innovate on a global scale.

Find out more about what our leaders think the Barclays workforce of the future will look like.

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I find that the work/life balance in my current role allows me to be more productive and flexible, to ensure my personal and professional ‘lives’ have the attention they need.

Patrick

Head of Client Management Application Support – Whippany, New Jersey

Barclays technology has a crucial role to play and I have relished the opportunity to be involved in game-changing tech programmes.

Amy

Business Banking and BFA Chief Information Officer – Radbroke, Knutsford

The great thing about Barclays is that I get to work on great technological pieces, while seeing the effect they have on this important business.

Martin

Electronic Trading Technology – Prague, Czech Republic

Barclays’ strong values of Service and Excellence are very much evident in the work we do. Our exciting tech solutions have improved customer and colleague experiences, and added huge value to the bank.

Ramya

Delivery Manager and Business Analyst – Pune, India

More about working at Barclays