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Connectivity Service Operations Engineer

Pune, Maharashtra

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Barclays Technology

In Barclays Technology, we build solutions that make life simple for our customers. Solutions that are global, agile and smart. As a part of our team, you'll recode and reimagine, learn and adapt. Rewire what the world needs, and look ahead. This is where you can be at your best. Where you can redefine the future of finance.

Key information

Date live Nov. 25, 2021

Business Area COO & Functions

Area of Expertise Technology

Contract Permanent

Reference Code 90304420

Job description

Job Title: Connectivity Service Operations Engineer

Location: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. 

If you would like some flexibility, then please discuss this with the hiring manager.

Introduction:

The selected candidate will be responsible for providing 1st Line of support to the Global Barclays LAN and WAN network. The role will include monitoring the network proactively, troubleshooting connectivity issues including MIM support and leverage Change Management Best Practices to implement technical changes to the Network Infrastructure.

What will you be doing?

  • Event Management (5%) – Monitor the Network Infrastructure performance and health and remediate if there are any events indicating any degradation of Network services.
  • Incident Management (20%) – Handle the Network Issues reported either by the end users, application owners or other support teams (Including the events) and drive it to resolution/restoration of services.
  • Change Management (60%) – Implement the technical changes/ configuration changes at the Network level (Switch, Router, Firewall) and new setup.
  • Knowledge Management (5%) – Sharing of knowledge with the peers for self and team development.
  • Timely Escalations of required incidents to L2 support team and ensuring closure of L1 incidents within agreed SLA’s (5%).
  • Service Improvements (5%) – The associate will be required to be part of the service improvement initiatives and would be expected to work on the automation and process documentation/implementation.

What we’re looking for:

  • Working knowledge of Routing (EIGRP, OSPF, BGP) and Switching (Nexus, VLANs, CEF, Catalyst, Port Channel, HSRP, VRRP, VPC) – Cisco environment
  • Working knowledge of F5 LTM, GTM and VIPRIONS server load balancing platforms including VS / Pools / Profiles / Monitors / WIPs / SNATs along with SSL Certificate handling and PKI.
  • Working knowledge on Fortigate/Checkpoint/Juniper Firewalls

Strong troubleshooting skills with utilities like Wireshark, ping, traceroute, netstat, nslookup, dig, tcpdump, Fiddler etc to t.shoot connectivity/firewall/load balancing/web browsing/DNS/DHCP issues.

Skills that will help you in the role:

  • Should have working knowledge of DNS and DHCP protocols and experience with Infoblox DDI
  • Core knowledge of Web browsing infrastructure and Bluecoat Proxy Devices and Proxy rule sets
  • Sound knowledge of Change Management and ITIL best practices

Where will you be working?

  • Pune

Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

What you get in return

However high you rise at Barclays, we believe all our employees should receive a competitive package of core benefits flexible to you and your family’s needs. At Barclays, you’ll support our customers and clients, and we’ll support you with rewards that will genuinely make a difference.

Competitive holiday allowance

Competitive pay

Life assurance

Income protection

Private medical care

Flexible working

Pension contribution

Voluntary benefits

Success profile

To be successful in Barclays Technology, there are a few things we look for. Creativity, curiosity, and an excitement of what we can offer, and what you can do here.

Qualities we look for: communicator, relationship builder, self-starter, detail-oriented, patient, helpful

Our technology

We are continually investing in the technology powering our business. This means rebuilding and reinventing our systems to make them fit for a world-class future. It means developing systems that help us support and protect the global economy. It means anticipating the future and taking Barclays forward as a technology-led business. We are building a team of the most perceptive and talented tech analysts, engineers and developers fluent in the most current languages to deliver all of this, and more.

Where do you want to take your tech career?

Financial services is going through a massive transformation, and here at Barclays we’re leading the way. People are our greatest asset. And that’s why we give our colleagues the opportunity and space to explore their ideas, and innovate on a global scale.

Find out more about what our leaders think the Barclays workforce of the future will look like.

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I find that the work/life balance in my current role allows me to be more productive and flexible, to ensure my personal and professional ‘lives’ have the attention they need.

Patrick

Head of Client Management Application Support – Whippany, New Jersey

Barclays technology has a crucial role to play and I have relished the opportunity to be involved in game-changing tech programmes.

Amy

Business Banking and BFA Chief Information Officer – Radbroke, Knutsford

The great thing about Barclays is that I get to work on great technological pieces, while seeing the effect they have on this important business.

Martin

Electronic Trading Technology – Prague, Czech Republic

Barclays’ strong values of Service and Excellence are very much evident in the work we do. Our exciting tech solutions have improved customer and colleague experiences, and added huge value to the bank.

Ramya

Delivery Manager and Business Analyst – Pune, India

More about working at Barclays