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CRM Designer

Pune, Maharashtra

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Key information

Date live Jun. 10, 2021

Business Area COO & Functions

Area of Expertise Technology

Contract Permanent

Reference Code 90289451

Barclays Technology

In Barclays Technology, we build solutions that make life simple for our customers. Solutions that are global, agile and smart. As a part of our team, you'll recode and reimagine, learn and adapt. Rewire what the world needs, and look ahead. This is where you can be at your best. Where you can redefine the future of finance.

Job description

Job Title: CRM Designer

Location: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Dynamic Working

Our dynamic working programme has been set up to help Barclays colleagues achieve an optimal work/life balance. Arrangements we offer range from working at home and changing regular hours to taking career breaks. Our Dynamic Working initiatives support colleagues at all stages of their lives, helping them with parenthood, caring, further studies and hobbies

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility, then please discuss this with the Hiring Manager.

  • Provide support to the Lead Business Analyst, helping to define analysis approach in line with the strategic vision of the programme and the preferred methodology of the organisation
  • Generate High level design documents along with end to end flow diagrams
  • Work with internal/external stakeholders & teams to validate the performance of the product delivered to the Business as per requirement.
  • Work independently to elicit, validate and document systems requirements in either BRDs or user/feature stories depending on the SDLC in use by the development teams
  • Where applicable work with functional or business areas and SMEs to plan migrations of users and or transactions.
  • Mitigate risks to Business through timely and precise implementation of Automation & performance tests under direct supervision.
  • Initiate, plan, own and coordinate activities related to achieving organizational priorities and policies.

What will you be doing?

  • Take responsibility for test infrastructure including environments and software, liaising with teams such as DevOps and Support.
  • Will be responsible for creating the Technical Design from Business Requirements.
  • Require to produce a Standard Solution against the business requirements.
  • Require to interact with E2E & Lead Architects to design the Salesforce Solution.
  • Require to present proposed Solutions in various forums.
  • Work with the BA’s and other component teams closely
  • Help the testing teams during the Test Planning phase and assist with the test cases preparation

What we’re looking for:

  • Deep experience of Salesforce Sales, Community and Service Cloud applications.
  • Require Salesforce Administration and Platform App Builder skills.
  • Hands on experience in service cloud features like OMNI channel, Live Agent chat, Lightning Scheduler, etc.
  • Hands on experience in creating design document using tools like Visio
  • Hands on experience in doing Proof of Concept for any new solution
  • Providing technical feasible solution in Salesforce for business requirements
  • Documenting Salesforce integration design patterns
  • Salesforce Application or System Architect Certified
  • Good grasping power to learn new things quickly and to understand the Client's requirements.
  • Translate simple to complex user requirements into functional and actionable software within the Salesforce environment
  • Clear and concise written and verbal communication
  • Educational Qualification: BE (CS or any relevant stream )

Skills that will help you in the role:

  • Domain Subject Matter Expert with knowledge of Client Maintenance systems and applications who can successfully act as the bridge between the Business, IT and other Businesses

Where will you be working?

Pune

Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values

Purpose and Values

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.

Success profile

To be successful in Barclays Technology, there are a few things we look for. Creativity, curiosity, and an excitement of what we can offer, and what you can do here.

Qualities we look for: communicator, relationship builder, self-starter, detail-oriented, patient, helpful

Our technology

We are continually investing in the technology powering our business. This means rebuilding and reinventing our systems to make them fit for a world-class future. It means developing systems that help us support and protect the global economy. It means anticipating the future and taking Barclays forward as a technology-led business. We are building a team of the most perceptive and talented tech analysts, engineers and developers fluent in the most current languages to deliver all of this, and more.

Where do you want to take your tech career?

Financial services is going through a massive transformation, and here at Barclays we’re leading the way. People are our greatest asset. And that’s why we give our colleagues the opportunity and space to explore their ideas, and innovate on a global scale.

Find out more about what our leaders think the Barclays workforce of the future will look like.

Play the tech videoPlay video

What you get in return

However high you rise at Barclays, we believe all our employees should receive a competitive package of core benefits flexible to you and your family’s needs. At Barclays, you’ll support our customers and clients, and we’ll support you with rewards that will genuinely make a difference.

Competitive holiday allowance

Competitive pay

Life assurance

Income protection

Private medical care

Flexible working

Pension contribution

Voluntary benefits

I find that the work/life balance in my current role allows me to be more productive and flexible, to ensure my personal and professional ‘lives’ have the attention they need.

Patrick

Head of Client Management Application Support – Whippany, New Jersey

Barclays technology has a crucial role to play and I have relished the opportunity to be involved in game-changing tech programmes.

Amy

Business Banking and BFA Chief Information Officer – Radbroke, Knutsford

The great thing about Barclays is that I get to work on great technological pieces, while seeing the effect they have on this important business.

Martin

Electronic Trading Technology – Prague, Czech Republic

Barclays’ strong values of Service and Excellence are very much evident in the work we do. Our exciting tech solutions have improved customer and colleague experiences, and added huge value to the bank.

Ramya

Delivery Manager and Business Analyst – Pune, India

More about working at Barclays