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Date live: Nov. 08, 2022

Business Area: COO & Functions

Area of Expertise: Technology

Reference Code: 90354159

Contract: Permanent

Job Title :Triage Team Lead

Location: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. 
If you would like some flexibility then please discuss this with the hiring manager and your request will be reviewed subject to business needs.

Hybrid Working 
.
BUK & BX – All locations 

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:

•    Lead the Triage Team
•    Responsible for proactive day one access checks including AD account, Email and Remote Access, allowing early warning and resolution of potential issues
•    Management and co-ordination of day one access issues. The team are able to easily identify any gaps in day one provisioning e.g. missing groups and direct to the correct team for timely resolution 
•    Main focus in the bulk MSP onboarding space
•    Support with the Early Careers annual intake to ensure access readiness as well as hardware availability, scheduling, build and provisioning

What will you be doing?

•    Ensuring that new joiner processes are meeting expected standards by proactively monitoring access readiness
•    Managing real-time service issues and themes – tracking issues to resolution and closure
•    Working with project and program managers to ensure that all bulk onboarding is proactively checked and issues are addressed and fixed
•    Liaising with support teams and service owners to ensure tactical and strategic fixes are implemented
•    Preparing materials for monthly Colleague Onboarding Governance Forums. These forums are designed to ensure the monthly engagement of relevant HR and Technology team leads responsible for onboarding processes in Barclays, and drive strategic fixes for ongoing access issues
•    Monitoring monthly survey feedback from new joiners about their user experiences with the Barclays, ensuring that problem themes are raised with HR and Technology stakeholders for discussion at monthly forums, and appropriate solutions established and track to completion
•    Managing weekly governance and reporting processes, to ensure the timely submission of reports to the management team
•    Admin tasks will include, but are not limited to, the following;
o    Adhoc task closure to support Early careers asset management
Adhoc request creation to support Early careers app provisioning

What we’re looking for:

•    University-level degree (Bachelor level) OR demonstrated experience in the requirements outlined within this document
•    Excellent Communication, Interpersonal and Stakeholder management skills
•    Governance, Analysis and Reporting skills
•    Strong MS Excel, PowerPoint and SharePoint skills

Skills that will help you in the role:-

•    Experience working within a team environment, preferably within a service team
•    Experience working in a role requiring frequent stakeholder interaction
•    Experience working in a role where governance, analytical, and problem-solving skills were necessary
•    Experience in the business ownership or contribution towards the continual enhancement roadmap of a system

Where will you be working?

Pune

Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and 

Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

You must meet the following eligibility criteria:

To apply, upload a copy of your updated resume on Taleo.

#Change Delivery and Service Management

More about working at Barclays

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

We exist to provide responsible finance to people and business – but also a whole lot more.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.