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Date live: Sep. 13, 2021

Business Area: Barclays UK

Area of Expertise: Analytics

Reference Code: 90295415

Contract: Permanent

Senior Decision Analyst - Remediation
Flexible UK location

As a Barclays Senior Decision Analyst in Remediation, you’ll be providing analytical support to commercial stakeholders for the end-to-end remediation of Retail Lending customer related incidents. You’ll analyse complex data problems and develop methodologies that will remediate customers fairly and accurately where possible detriment has been identified. The role will also develop controls for proactive early identification of future incidents based on insights from the data analytics or knowledge of the source systems.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

You can apply from anywhere in the UK for this role. We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy.  The hiring manager for the role will discuss the appropriate defined time in office for the role with you as part of the application process

What will you be doing?
• Proactively identifying risk and opportunities in order to drive and deliver commercial and customer focused outcomes for Barclays Retail and Business Bank
• Driving the wider Barclays Information Business strategy agenda through leveraging our data to create value for customers, colleagues, the community and the company
• Acting as an ambassador for the Data & Analytics team, influencing and advising senior leaders and councils in identifying and driving value enhancing initiatives though provision of insight and analysis
• Leading on the identification of performance trends, customer behaviours and commercial opportunities and risks through application of quantitative analytical skills
• Owning the design, test and build of complex information across multiple decision engines to identify causal links between customer behaviour and business opportunities and performance 
• Inputting into the development of an analytic strategy that enables product strategy and develops a strong working relationship with the multiple business and technology teams
• Leading initiatives to improve the accuracy, availability, granularity and coverage of our data, and those that implement new data management and manipulation tools
• Designing the test and learn approach, oversee accurate delivery of campaigns and analyse performance to ensure excellent delivery

What we’re looking for:
• Extensive experience in creating business models, both financial and consumer behavioural
• Deep experience on how to marry innovative customer analysis with the identification of commercial opportunities
• Extensive experience of statistical analysis techniques
• Expert user of programming in at least one computer language e.g. SAS, R, Python 

Skills that will help you in the role:
• Working knowledge of financial and management accounting Practical experience of creating customer segmentation models, and running customer targeting
• In depth understanding of how the business can create value through the application of information and analytics
• Expertise and practical experience of creating customer segmentation models
• Practical knowledge of data warehouse and MI environments and practises

Where will you be working?
We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy.


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