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Date live: Nov. 25, 2021

Business Area: COO & Functions

Area of Expertise: Relationship Management / Sales

Reference Code: 90293290

Contract: Permanent

Client Service Executive

As a Barclays Client Service Executive, you will act as the first point of contact for our International/Offshore clients by telephone, email, online banking and written communications in a confident, professional and knowledgeable manner at all times. You'll also be liaising with both internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs successfully.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

For this opportunity, we will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.

What will you be doing?
• Proactively educate customers to have confidence in using alternative channels of their choice, at times to suit them
• Exceeding customer expectations and being empowered to deal with customer requests at first point of contact
• Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives on a daily, weekly and monthly basis
• Acting with honesty and integrity and working with colleagues to create a respectful and motivating environment to attract, inspire and develop colleagues
• Personally looking after your own well-being in the workplace and that of your close colleagues, to contribute towards a culture of care
• Actively participating in citizenship activity that contributes to the wider SkyBranch Premier Community in which you work  

What we’re looking for:
• Exceptional customer service skills and experience
• Good communicator and ability to form professional relationships
• Ability to effectively plan and organise
• Effective decision making

Skills that will help you in the role:
• Have a minimum of either five GCSEs (including English and Mathematics)
• Exceptional level of computer literacy and have proficient keyboard skills

Where will you be working?
We have two offices in Jersey situated in the heart of St Helier, the main town on this idyllic Island. The Barclays offices are surrounded by good quality shops and it’s only a 5 minute walk to the beautiful harbour with numerous sea view restaurants and bars. Barclays in Jersey promotes its ‘Values’ and is at the forefront of everything we do with a business emphasis on our ‘Shared Growth’ agenda with colleagues volunteering to help others in the community they live. We are a dynamic, future focused organisation with employee opportunities for personal development and mobility across the Barclays Group.


More about working at Barclays