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Date live: Sep. 12, 2023

Business Area: Barclays International

Area of Expertise: Operations

Reference Code: 90375856

Contract: Permanent

Service Team Leader

As a Barclays Service Team Leader, you will be accountable for the operational leadership and day to day running of a team of Account Executives, Business Partners and/or Relationship Support Executives. Get an exciting opportunity to be driving both individual and team performance ensuring delivery on key performance indicators, focusing on excellent service delivery. For this role, you will oversee the execution of the service plans, identifying and driving improvements within the business whilst promoting knowledge sharing.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted. 

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?
• Managing/developing 8–10 Account Executives/Onboarding Business Partners/ Relationship Support Executives to ensure the provision of excellent client service 
• Shaping and delivering key strategic priorities, through proactive collaboration with senior stakeholders across the Crown Dependencies business 
• Ensuring the team meets strict project deadlines which are regulatory, risk and control or commercially driven
• Acting as a point of escalation for a vast array of issues and making complex risk-based exception decisions based on a wide range unique scenario 
• Maintaining a deep understanding of the roles/processes of our functional/ regulatory environment and the commercial objectives of the business 
• Identifying procedural improvement opportunities and driving continuous improvement, driving the creating capacity to grow agenda
• Accounting for active identification of talent, recruitment, training, coaching, ongoing in role development and talent management of the team
• Serving as a key negotiator between Relationship Teams and a wide variety of internal departments, including Senior Stakeholders, to drive delivery for clients 

What we’re looking for:
• Proven leadership, social and communication skills with ability to communicate effectively across all levels to influence co-operation and drive delivery
• Sound knowledge of banking and operational procedures, and ability to apply this knowledge when making risk-based decisions
• Proven track record of developing employees to reach their full potential
• Regulatory awareness 

Skills that will help you in the role:
• Ability to demonstrate a logical and structured approach to achieving desired outcomes 
• Ability to display high integrity and trust due to the sensitive nature of information handled
• Understanding of the Banking Industry in respect to Client Satisfaction, Client Experience, Banking and core credit processes and platforms

Where will you be working?
We have two offices in Jersey situated in the heart of St Hellier, the main town on this idyllic Island. The Barclays offices are surrounded by good quality shops and it’s only a 5-minute walk to the beautiful harbor with numerous sea view restaurants and bars. Barclays in Jersey promotes its ‘Values’ and is at the forefront of everything we do with a business emphasis on our ‘Shared Growth’ agenda with colleagues volunteering to help others in the community they live. We are a dynamic, future focused organization with employee opportunities for personal development and mobility across the Barclays Group.


More about working at Barclays

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

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We exist to provide responsible finance to people and business – but also a whole lot more.


We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.


We discover our full potential through our desire to Empower, Challenge and Drive each other.