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Date live: Nov. 18, 2022

Business Area: Barclays International

Area of Expertise: Marketing, Communications & Corporate Relations

Reference Code: 90353284

Contract: Permanent

Acquisition Telemarketing Manager
Working from home, Washington

As a Barclays Acquisition Telemarketing Manager, you will be responsible to manage the set up and testing of Inbound Telemarketing for multiple acquisitions marketing channels, including direct mail, online banners, events, and alternative media.  You will also be responsible for adhering to the campaign launch calendar and to coordinate with all departments for accurate program information to build the program.  

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

•    Managing TM set up process including pricing matrix and campaign testing
•    Managing 800 # allocation through Verizon Network Manager
•    Working with the Telephony group for 800# requests and configurations and update proprietary campaign desktop system
•    Maintaining master Telemarketing Campaign Matrix
•    Participating in weekly campaign tracker meetings actively
•    Coordinating test efforts with Marketing QA and the Application Vendor
•    Archiving of daily reports

What we’re looking for:

•    General marketing, advertising and/or financial services experience
•    Proficient in Microsoft Excel 
•    Extreme attention to detail 
•    Ability to create and maintain a timeline 

Skills that will help you in the role:

•    College degree preferred; equivalent experience considered. 
•    Prior Telemarketing or call center experience
•    Excellent communication skills 
•    Ability to work with offshore vendors in different time zones

Where will you be working?

We strive to create an environment where our colleagues can thrive, placing paramount importance on aspects such as flexible working and supporting career development and allowing people to achieve their ambitions. The role will be based from home when you’re not out meeting clients or collaborating with colleagues at one of Barclays Offices.

More about working at Barclays

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

We exist to provide responsible finance to people and business – but also a whole lot more.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.