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Our customer service colleagues are at the forefront of our obsession with customers - and right now our customers need us more than ever. They need colleagues who are understanding, committed, and take ownership of their development. Because when our colleagues are learning, they can adapt to our customers changing needs and support them when they need us the most - from life's little moments to the big ones.
Jun. 28, 2023
COO & Functions
Relationship Management / Sales
Customer Service Advisor
Salary - £23500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits
Shift Pattern - Working 5 days out of 7, rotating shift patterns between 7am and 11pm Monday – Sunday.
As a Barclays Customer Service Advisor, you will be the first point of contact for our customers - and right now our customers need us more than ever. You will work within one of our dedicated teams providing support and guidance to each customer, giving that personal touch to ensure they are valued and respected.
We are looking for individuals who have empathy, understanding, and who are passionate about delivering excellent customer service. In return we will provide you with all the training and tools you need to be truly successful in your role as a Customer Care Colleague. We are looking for those individuals who have the potential to prosper, you don’t need banking experience just a can-do approach.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
We are implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Working as one team across multiple channels, you will personalise each interaction with a customer, providing assistance and outcomes to best suit their needs
• Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they are valued
• Demonstrating knowledge of our processes/ policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate
• Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly
• Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
• Recognizing a customer’s financial position through listening to customer’s specific circumstances and tailoring the relevant solution to their needs
• Working in a high paced environment reviewing relevant information and making decisions and actions autonomously
What we’re looking for
• Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
• Proven ability to use Microsoft Office to a high standard
• The ability to educate our customers on a range of products and services
• A genuine passion for helping others with a customer centric mindset
Skills that will help you in the role:
• Ability to work seamlessly as part of a team but also to their own initiative
• Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service
Where you will be working?
Our Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park.
However high you rise at Barclays, we believe all our employees should receive a competitive package of core benefits flexible to you and your family’s needs. At Barclays, you’ll support our customers and clients, and we’ll support you with rewards that will genuinely make a difference.
Do you have what it takes to join our contact centre team?
We're looking for people with these key traits.
Deciding on your next career step is a big decision, why not take our quiz to find out if this opportunity is right for you?Take our quiz
This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.
We exist to provide responsible finance to people and business – but also a whole lot more.
We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.
We discover our full potential through our desire to Empower, Challenge and Drive each other.
You get exposed to really supportive and intelligent people that push you to be your best self.
It's great to be surrounded by so much technical talent, but also people through a variety of functions. And I feel like I thrive because there's so much opportunity to network.
There's really a lot of impactful work you can do day to day. You get to work with really senior engineers on a daily basis and you learn a lot from working with them.
I can reach out to anybody and know that I will be able to find mentorship, support and just a community at Barclays as well.
We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.
While the application process depends on the role, there are some constant steps, which are;
Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps
We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please let us know as part of your application.
Find out more information here.
Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.