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Customer Service Advisor - Fraud

Date live: Jan. 30, 2020

Location: Wavertree

Reference Code: 00272047

Business Area: Barclays UK

Area of Expertise: Relationship Management / Sales

Contract: Permanent

Customer Service Advisor - Fraud
Liverpool


As a Customer Service Advisor – Fraud, you’ll be an expert on the front line, making sure our customers, and their money, are safe in our hands. With your expertise behind them, our customers can be sure that they can do what they want to do, every day, and with confidence. You’ll be building trusting, lasting relationships with our customers and in turn, we’ll be helping you to build your best career within Barclays, with the flexibility to work in a dynamic way that suits your life. 


What will you be doing?

• You will put yourself in our customer’s shoes to be able to understand how everyday products and services can help them now and in the future

• You will use your time efficiently, adhering to personal work patterns and schedules to meet customer demand

• You will be proactive and engaging, assisting customers with their essential everyday needs, providing every day banking solutions where appropriate

• You will accurately complete administration activities such as updating customer records and building customer contact information


What we’re looking for:

• Proven Customer Services experience

• A genuine interest in the customer

• Experience in using friendly and caring communication skills to build and strengthen relationships with the customers

• The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessary


Skills that will help you in the role:

• Experience of dealing with complex customer queries and complaints 

• Excellent verbal and written communication skills

• Experience of operating in a customer-facing or telephony role where service is paramount

• Proven ability to meet performance standards

Where will you be working?

Our Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park.


Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. 

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager.


About Barclays


Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.



Our Values 


Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.


Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.



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