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Client Reference Data – QA Analyst

Whippany, NJ

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Client Reference Data – QA Analyst

Whippany, NJ

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Date live: May. 15, 2024

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90388675

Contract: Permanent

Quality Assurance Analyst-Data
Whippany, NJ

As a Barclays Quality Assurance Analyst-Data, you will be ensuring that a high standard of work is being processed by the Client Data Maintenance Team. This is an opportunity to conduct random sample testing on completed and approved cases including Identity Service (IDS), Account Servicing, and Client Management services. You will be accountable for determining failures to comply with procedure or policy and ensuring timely remediation of any identified errors.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation.  We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

•    Testing cases completed and approved by the Client Data Maintenance Team  
•    Providing insightful and objective observations and feedback to Operations and Management based on the testing performed 
•    Conducting trend analysis on noted errors to include deficiencies in processing
•    Assisting in the creation and implementation of training and instruction manuals
•    Acting as an SME in all aspects of process and policy for KYC
•    Using time management skills to complete complex, business critical tasks within pressured timescales
•    Contributing to a supportive and proactive working culture by sharing knowledge and expertise with other team members and providing training to colleagues when necessary
•    Collaborating with other Barclays teams & functions to consistently deliver an excellent ‘One Barclays’ Client experience

What we’re looking for:

•    Proven experience in KYC/AML roles
•    Knowledge of the legislation that affects Barclays and our clients, which will include the Data Protection Act, Companies Act and Insolvency Act
•    Exceptional social and stakeholder management skills; able to communicate confidently and effectively and manage conflicting views with people at all levels
•    Excellent Microsoft Excel Experience

Skills that will help you in the role:

•    Ability to deliver training/ sharing expertise to a wide range of people
•    Ability to work in a fast paced environment and respond to changes in priority
•    Prior experience with using the Corporate Bank’s computer systems (such as Jetbridge, Siebel, Identity Service, SDS) would also be valuable

Where will you be working?

Our next-generation workplace in Whippany allows talented, passionate, down-to-earth colleagues to connect daily. With state-of-the-art work facilities and many added features like pool tables, cafés and a gym – it’s a place you can call home. Our office is minutes away from Morristown, known for its rich history and lively modern spirit. With bustling Manhattan easily accessible and a picturesque landscape here on the doorstep, Whippany really does offer the best of both worlds.


More about working at Barclays

Barclays offers corporate and investment banking and credit card services in the US. Our 10,000 US colleagues are located in offices across the country, with headquarters in New York City, a world-class campus in Whippany, New Jersey hosting our Technology and Functional Teams, and sites in Nevada and Delaware supporting our contact center operations.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more


Working together for a better financial future.


We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.


We discover our full potential through our desire to Empower, Challenge and Drive each other.

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