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Collections Strategy Governance & Controls Manager

Wilmington, DE

Key information

Date live Sep. 09, 2022

Business Area Barclays International

Area of Expertise Analytics

Contract Permanent

Reference Code 90340946

Marketing at Barclays

Marketing is for ambitious professionals who want make their mark and do something very special to help transform Barclays UK. Never content with mediocre, we always aim to be the first and the best. We’re very creative and well-versed in the latest digital marketing techniques, intuitively guiding the business and our brand on what customers want, now and for the future.

We’re driven by a desire to understand, not just people, but society. One in two adults in the UK are Barclays customers, and we want to turn the wide world of finance into experiences everyone can grasp. By tuning into how diverse our communities are, how they think and make decisions, and what we can do to fix problems and improve their daily lives. Here, you’ll distinguish yourself by considering the complex and making it simple.

Job description

Collections Governance and Control Lead 
Wilmington

As a Barclays Collections Governance and Controls Lead, you will be vital in ensuring that all strategic intent is well documented, managed, and controlled. You will also be responsible for ensuring that our documentation and controls remain up-to-date and relevant in an ever-changing regulatory environment. In this high exposure role, you will be the primary point of contact for the Collections Strategy team, utilizing your knowledge and expertise, managing a team of associates as well as providing support and guidance as required.  

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in.

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

•    Ensuring thorough documentation of all existing strategies and intent, keeping documentation current as strategy changes are made
•    Engaging with strategy owners and participating in change control forums
•    Performing Risk and Control Self-Assessments (RCSA) to review operational risks and ensure the effectiveness of controls, driving attainment of business objectives
•    Developing and monitoring Control/ Exception reporting to ensure that execution matches strategic intent, identifying areas of opportunity to enhance existing controls
•    Developing and maintaining frameworks for strategy governance, including measurement/ KPIs, guardrails, risk ratings, and review frequency
•    Identifying issues and gaps, opening and managing incidents to ensure timely closure of issues 

What we’re looking for:

•    Bachelor’s Degree or equivalent experience in a Governance and Control or similar discipline
•    Experience in Collections and/ or Recoveries within the consumer lending industry, Credit Card preferred
•    In-depth understanding of US consumer collections laws, rules, and regulations at the Federal, State and Local level
•    Extensive experience with documentation and issue management
•    Experience leveraging SQL/ SAS on large data sets

Skills that will help you in the role:

•    Graduate studies, MBA preferred, or equivalent experience
•    Proficient in the use of Microsoft Office, including Excel to support data analytics and reporting

Where will you be working?

Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.

#LI-Hybrid

Success profile

To be successful in Marketing at Barclays, you’ll need a few things. Curiosity is number one, but also a genuine excitement for what we can offer and what you can do here.

Qualities we look for: intuitive, analytical, creative, consumer focused

What you get in return

However high you rise at Barclays, we believe all our employees should receive a competitive package of core benefits flexible to you and your family’s needs. At Barclays, you’ll support our customers and clients, and we’ll support you with rewards that will genuinely make a difference.

Competitive holiday allowance

Competitive pay

Private medical care

Flexible working

Life insurance

Pension contribution

Income protection

Voluntary benefits

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

We exist to provide responsible finance to people and business – but also a whole lot more.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

We have an open and collaborative culture, where we share our ideas and allow creativity, curiosity and empathy to flourish – these attributes are critical to our success.

Noel Lyons

Chief Design Officer

The company values and culture, I stumbled into my career at Barclays but being part of an organisation that puts people in the centre I found so inspiring it made me want to stay.

Jen Hornsby

Service Design Principal

The Barclays brand has always resonated with me and it was my very first bank account that my nan opened for me! As it is a big company you can really have an impact on customers’ lives and make money more manageable for millions of customers.

Becky Oliver

Head of Future Design Strategy

Barclays impressed me with how much rigour they put in user research and the design process.

Raymond Thi

Senior Designer

More about working at Barclays

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