Consumer Insights Lead

Consumer Insights Lead
Wilmington, DE

As a Barclays Consumer Insights Lead, your responsibilities include serving as a key person for the customers across the organization. For this role, you will spearhead research efforts that are used to assist stakeholders in making informed results about existing and new products, consumer marketing, and strategic priorities, playing a critical role as well in using customer behaviour, customer perception, and consumer trends to develop actionable insights.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

•    Communicating with stakeholders to understand goals; devising the most effective research methodologies to meet the objectives
•    Collaborating with external vendors in designing and developing primary research in areas such as product design, marketing, and general consumer expectations
•    Managing all phases of the search process which includes research design, fielding, and presenting findings
•    Performing additional analysis on and publishing third party data on competitor analyses and benchmarking
•    Supervising research vendors and data suppliers
•    Providing synthesized insights, utilizing research and analytics, and playing the role of consumer advocate in strategy and operations forums

What we’re looking for:

•    Experience with and understanding of research methodologies and managing research vendors
•    Expertise synthesizing data from multiple sources on customer perception, customer behavior, and consumer trends to develop actionable insights
•    Proficiency and understanding of progressive levels of responsibility developing and executing programs to deliver within a regulated industry

Skills that will help you in the role:

•    Demonstrates success in working on a matrixed team, by being able to work with varying levels within the organization
•    Results-oriented and being able to work through a process with the end goal in mind

Where will you be working?

Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.

#LI-Hybrid