Customer Service Representative - Collections

Customer Service Representative – Collections
Wilmington, DE

As a Barclays Customer Service Representative – Collections, you will be the company’s primary interface with existing and potential customers, this includes receiving inbound and outbound calls and solving and/or educating customers on specific account information, concerns and inquiries to make it as easy and as possible to do business with and resolve their delinquency. Significant effort is placed on the importance of ensuring an exceptional experience when we interact with our customers. 

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. 

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

•    Receiving inbound and outbound phone calls from customers and servicing their needs effectively and efficiently 
•    Offering payments programs and solving customer problems
•    Listening actively and establishing rapport 
•    Listening and actively understanding and analyzing the customer needs
•    Using computer software application to properly service customers’ accounts
•    Taking ownership of any follow-up work necessary to service customer and ensuring that nothing slips through the cracks
•    Speaking and writing knowledgably about products and services
•    Adhering to compliance regulations and security policies

What we’re looking for:

•    One-year experience in collections and/or customer service with an excellent performance and attendance record
•    Six Month Minimum experience in a Call Center environment
•    Over one year Banking or credit card experiences is a plus

Skills that will help you in the role:

•    Advanced degree (if preferred and not required)
•    Excellent team player
•    Excellent communications skills
•    Investment banking experience or Compliance experience might be considered “preferred” for a given job rather than required

Where will you be working?

Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.

#LI-Hybrid