Deposits Fraud Analyst

Deposits Fraud Analyst
Wilmington, DE

As a Barclays Deposits Fraud Analyst, you will be responsible for protecting the customer’s savings and the bank from fraudulent activity. For this role, get this exciting opportunity as well to be monitoring account activity and delivering exceptional service to achieve customer satisfaction. 

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances 

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

•    Reviewing accounts thoroughly to know the potential for fraudulent activity
•    Assessing credit applications thoroughly to identify applicant and data validity
•    Handling incoming calls with professionalism
•    Placing outbound calls as a source of comparison to account indicators
•    Completing audit documentation
•    Escalating accounts to supervisory team as necessary
•    Maintaining professional verbal and written communication standards
•    Serving as a Barclaycard ambassador and makes sound judgment calls on behalf of Company

What we’re looking for:

•    At least a year worth of experience in a customer service environment
•    High school diploma or equivalent

Skills that will help you in the role:

•    Previous Fraud Experience
•    At least one year experience in a call-center environment
•    Exceptional customer service skills

Where will you be working?

Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.

#LI-Hybrid